Drumroll please....
Our team at Hetzner Cloud has been working hard on something epic.. Check it out! --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Nice, so that's what you were holding out on us! It will be interesting to see what cpu availability on these is like, once people start using them. I was hoping the 16 core model would have 64gb of ram (at higher cost if needed), since that would increase the cpu headroom both by having fewer VM's on the machine, and by attracting some users who want the higher ram more than they want the added cpu. But, as I mentioned in another thread, I may celebrate this by cancelling a couple of Scaleway dedis that I've been idling for way too long anyway .
@willie So, the standard instance for the 16 core model (CPX 51) comes with 32 GB of RAM, but you can always use the Rescale function to add more RAM as you need. (And I think you can also scale it back down to 32 GB if you no longer need the extra RAM).
But I'll still pass on that feedback. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL said: So, the standard instance for the 16 core model (CPX 51) comes with 32 GB of RAM, but you can always use the Rescale function to add more RAM as you need.
Oh! I didn't realize that was possible. What is the maximum amount of ram available with the CPX instances? Note this still doesn't decrease the number of VM's on the machine.
@willie said: What is the maximum amount of ram available with the CPX instances?
Quite honestly, but it should be visible from the Rescale feature. I am having a hard time finding a particular file from my remote office. But it is probably visible from the moveable scale on the feature:
(Unfortunately, it's not in this screenshot that I have.) --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL said: Quite honestly, but it should be visible from the Rescale feature. I am having a hard time finding a particular file from my remote office. But it is probably visible from the moveable scale on the feature:
I'll give it a try, but I suspect that the maximum is 32GB since that is the largest instance in the series. I think that is the case with the CX series but I could be mis-remembering. No idea about converting from one series to another, like scaling a CPX instance to CCX, which would involve switching from an AMD to an Intel cpu, that might be a bit weird.
We'd like to introduce you to the newest server in our AX lineup. It's a step up in performance from our AX51-NVMe, but its price is very down to earth. That's why I think of it as our Goldilocks of the AX line. Happy Monday! --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL said:
We'd like to introduce you to the newest server in our AX lineup. It's a step up in performance from our AX51-NVMe, but its price is very down to earth. That's why I think of it as our Goldilocks of the AX line. Happy Monday! --Katie
@SagnikS - I am not sure, but I will ask our team and get back to you. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@SagnikS said: is it going to be available in Germany as well?
To the best of my knowledge, we generally plan on having all of our new server models in all our DC locations eventually. Normally, there is usually just a few weeks' difference between locations. But there are several factors that have made this difficult to implement over the last few months, unfortunately. Our team is doing its best to build and deploy servers as quickly as possible. I'm sorry that I can't give you a firm ETA. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Thanks, Katie. The AX61 seems like a well-balanced machine that's a good setup for many customers. Some of us are CPU junkies though, so it would be great if a Ryzen 3900 upgrade option (similar to disk upgrades) was available for the AX41.
@willie - I'm just curious so I can pass on good feedback to the dev team for when they think about future server generations. What's the use case you would have in mind for that kind of configuration? Is it just the price of the AX41 that you like, or is there something about its setup that you would like to see together with the 3900 in particular? --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL said: What's the use case you would have in mind for that kind of configuration? Is it just the price of the AX41 that you like,
Yes, the use case is intensive computations which don't require the AX61's 4TB of NVMe disk or its 128GB of memory or maybe other nice things it comes with. So the hope is just to keep expenses down. In practice the AX61 is a good setup though. If an AX41 cpu upgrade was available I'd be glad it was there but I better confess that I'm probably too cheap to personally buy it. I still have my 4 core auction server and if something takes 12 hours I just start it going and check on it the next day. But a Ryzen 3900 would be about 4x faster so a boy can dream . At work we used AWS spot instances for stuff like that and we always had a bunch of them running, so AX61's would have been great.
Happy Thursday! The work week is almost done, but maybe you need something to stimulate those brain cells of yours. We've added another tutorial to our Community. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
The team at Hetzner Cloud has a piece of good news for you this Friday. They've added the new Ubuntu 20.04 to their lineup of standard operating systems. I had never heard of the code word Focal Fossa, so of course I had to look it up, and there are some quirky things about this cat. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Nice that there's a new OS release, but can we go lighter on the graphics unless it's something really significant?
Btw I thought a little more about the idea of an AX41 (or AX in general) cpu upgrade and it's quite interesting, especially since maybe it could be more affordable than I first thought. The 3900 is about a $400 part and the 3600 is about a $200 part (maybe a little lower), so the upgrade is about $200 or almost equivalently 200 euro (the upgraded 3600 would still be deployed in another server, for which there is plenty of demand).
A 10TB hdd is maybe $300 these days, and you rent them 19.5 euro/m, and they are more subject to wear and failure than cpu's are. So a 3600 to 3900 upgrade might be as little as 15 euro/m, which is a bit more than 1 year amortization which more or less fits in with your practices. This is low enough that even a cheapskate like me would consider it carefully as a possible upgrade from my auction server. The stuff I do needs a fair amount of storage but not much IOPS, so I'd rather have minimal or no SSD storage (a couple of nice big HDD's fill my requirements better) and the 1.92TB ssd's in the AX61 are way overboard for me.
I think you could even consider offering a Ryzen 3950X upgrade (16 cores) which would be somewhat more expensive than the 3900, partly because the chip itself costs more and partly because it uses 105W of power instead of 65W(?) (thus, bigger electric bills). But I think some, in fact maybe a lot, of your AX61 customers would want this and be willing to pay a premium for it. I myself would stay with the 3900 at most.
@willie said: Nice that there's a new OS release, but can we go lighter on the graphics unless it's something really significant?
Hetzner were quick, and it's a nice graphic!
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
@angstrom said: Hetzner were quick, and it's a nice graphic!
Thanks, yeah, the Hetzner Cloud team tried to get it ready really fast.
@willie said: Nice that there's a new OS release, but can we go lighter on the graphics unless it's something really significant?
I sometimes like to post things with graphics just to liven things up a bit in the thread. Maybe I'm an overly-visual person.
I also passed on your feedback to the dev team. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
The graphics are individually nice. It's just that seeing one every time there is minor news gets to be a bit overload-ish, so scrolling this page shows it is mostly filled by them. That's just me though. And I'm sure your dev team is keeping busy! But if I whisper the word "GPU" while going to sleep at night, maybe they will hear me .
Happy Hump Day! (It's funny writing that right underneath Wednesday Adams.) For those Fedora fans out there, we've added Fedora 32 to Hetzner Cloud. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Not a news byte, just a cool pic of our dedicated root servers that I thought I would share... --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL said:
Not a news byte, just a cool pic of our dedicated root servers that I thought I would share... --Katie
I know this is a longshot, but do you also have photos of Hetzner's cable management? It's always fun to see datacenters show off how sharp they look with organizing their cables and having a clean setup.
@Hetzner_OL said:
Not a news byte, just a cool pic of our dedicated root servers that I thought I would share... --Katie
I know this is a longshot, but do you also have photos of Hetzner's cable management? It's always fun to see datacenters show off how sharp they look with organizing their cables and having a clean setup.
This is how mine would look like tho.
I'm the 85%. Also Elon likes memes hence he's an idiot.
@Pwner - I'll see what I can do. I think we might have some. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL said:
Not a news byte, just a cool pic of our dedicated root servers that I thought I would share... --Katie
I know this is a longshot, but do you also have photos of Hetzner's cable management? It's always fun to see datacenters show off how sharp they look with organizing their cables and having a clean setup.
@Dewlance - Thanks for the feedback. I will pass that request onto our accounting team.
For now, though, maybe there is another thing that we could do to help. Depending on what kind of product you have with us, I think it is possible to request a longer pilling period -- 3 months, 6 months, a year. By doing this, you won't have to think about paying it every month. Our accounting team can help to set this up for you. And, of course, if you later decide to cancel your products/accounts, any money left on the account would be automatically refunded to you. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL said: @Dewlance - Thanks for the feedback. I will pass that request onto our accounting team.
For now, though, maybe there is another thing that we could do to help. Depending on what kind of product you have with us, I think it is possible to request a longer pilling period -- 3 months, 6 months, a year. By doing this, you won't have to think about paying it every month. Our accounting team can help to set this up for you. And, of course, if you later decide to cancel your products/accounts, any money left on the account would be automatically refunded to you. --Katie
Who should I write about this? I'd love to pay my servers for longer periods as well. If that applies to auction of course.
I'm the 85%. Also Elon likes memes hence he's an idiot.
Happy Friday! Need another monitoring tool...? Here's our latest tutorial! Use it to install Netdata to monitor your server systems and applications. Plus you can use NGINX to set up a reverse proxy so you're can prevent public access to the Netdata interface. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@serv_ee said: Who should I write about this? I'd love to pay my servers for longer periods as well. If that applies to auction of course.
Yeah, I believe that is available for the Auction Servers. Just go to your account on Robot and open a support request to the accounting team. Specify which servers and other billable items (add-ons, etc.) you would like to change. They'll be happy to help you as best as they can. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL - question to clear up some speculation:
A local developer asked their client to rent a server with Hetzner for the project they are making for them (the client).
Allegedly, the client was turned down by Hetzner, stating that:
"Hetzner doesn't take any new customers from Serbia, because they've had problems with about 80% of the clients from Serbia".
Is this true? Asking both about the percentage, and the no new customers from Serbia part?
I had registered for a Storage Box about a year ago (would have to check) with no problems, and it has worked fine while I was using it (cancelled it after it was no longer needed, again with no problems, nor any complications).
@bikegremlin - I don't think we block customers based purely on their countries, but perhaps there are some exceptions I am not thinking of right now. (?)
When we block an account, it is usually because of multiple things that look a bit off. Sometimes, though, it's not a clear black-and-white situation. There are times where we're not 100% sure whether an account is fake or legit. We try to provide some options to customers in what I'll call "the grey zone". We ask them to provide additional identification and/or to pre-pay using PayPal. In some situations, the people in the grey zone may still be rejected even if they provide an ID and pre-pay.
As a general rule, we don't publish details/statistics about our customers. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@catatonic - I don't think there are any plans underway for something like that. (I haven't heard anything on the grapevine like that.)
I don't think it is possible for our customer administration system, which we call Robot, to generate invoices for people who are not customers.
I believe it is possible, however, to change your payment options to a longer time (3 months, 6 months, a year) as I wrote above. I suppose that is a kind of pre-paying. But again, I believe only the account holder can then pay this invoice.
Perhaps, (and let me emphasize the "perhaps" here), people could send wire transfers or bank transfers and purposefully over-pay the amount on an invoice so that there is extra credit on the account, which you could use towards future invoices. (?)
Would you like me to ask the accounting team if this is possible? --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
In other news, Ubuntu 20.04 is now also available for our dedicated root servers. There were a few people in our own forum who were waiting for that, so I thought maybe a few people here were looking forward to that as well. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@catatonic - So, I spoke with a coworker in our accounting department. He recommended that you and your project members do the following. 1) You receive your invoice as normal. You let your project members know our banking details, and you tell them how much you would like them to contribute. You will also need to give them your client ID or you invoice number as a reference. 2) Your project members pay for their part of the invoice via a bank or wire transfer. They should enter the invoice number or client ID as a reference on the transfer.
Usually, when our team receives a payment that is too big for an invoice, they send a refund back for the over-paid amount. So trying to over-pay might not be the best idea.
If you want to try to do this, please write a support ticket first via your customer account on Cloud Console. Let them know what you would like to try to do. And they will let you know if it is possible.
Unfortunately, though, we don't have a method in place to automatically split the invoice between you and your project members. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@catatonic said: @Hetzner_OL are there any plans to have a pre-paid option / shared billing per project in Hetzner Cloud?
Something like DigitalOcean where project members can each add to the pre-paid pot of money that the project uses.
Not much of a solution specific to Hetzner but some banks allow to split payments between people, such as Revolut or N26. You might also give them a try.
Practical problem I have with the Serbian banks - cards get disabled, or charges just don't go through.
For example, for about 5 days now, my card has been disabled - bank had some security problems from what I could understand. And I have to wait for about 10 work days until I am able to pay on-line again.
Or open another account for use in the mean time - with a bank of a similar "quality" - they all suck basically, unfortunately.
Hence, I try to pay for most stuff in advance - so any account based credits are very helpful. So enough funds for the next renewal are already paid, and the provider can just use those.
Paying for a year in advance doesn't help, since if I run into bank related problems at the renewal time, it sucks. I need at least a 30 day "cushion", to fix stuff with a bank when (not if) it happens.
To make it perfectly clear - I've never had any debts, nor problems with banks that are because of something I did, or didn't do.
If I overpay for a year to cover costs of my cheap dedi + IPv4 (after a support discussion and custom invoice), can the 'credits' be used across ALL hetzner services (that I impulse buy) or just that server+IPs I budgeted for?
@virmalware - I am not sure. For some of these questions, it's really best to write directly to the accounting department via a support ticket. If customers overpay, our default is to refund the over-paid amount. So if it's something you would like to try to do, please ask first. I am not sure if it is possible for all account types and if it causes complications for our accounting department.
@bikegremlin - I'm sorry that there's banking issues in Serbia. I believe some of our customers change their billing period to "yearly" for similar reasons.
--Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@bikegremlin - I'm sorry that there's banking issues in Serbia. I believe some of our customers change their billing period to "yearly" for similar reasons.
--Katie
Tried to explain how yearly doesn't prevent payment problems - unless it can be paid at least a month in advance.
It does make them less probable (since problems can happen once, or twice a year, so with yearly payment one is more likely to have the payment schedule/deadline miss the problem occurence time), but paying in advance to some account funds is what works better - in my experience.
Comments
Drumroll please....
Our team at Hetzner Cloud has been working hard on something epic..
Check it out! --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Sorry, I clearly have not had enough coffee today and messed up my post!
Here's the link to the new EPYC-based Cloud Servers.
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Nice, so that's what you were holding out on us! It will be interesting to see what cpu availability on these is like, once people start using them. I was hoping the 16 core model would have 64gb of ram (at higher cost if needed), since that would increase the cpu headroom both by having fewer VM's on the machine, and by attracting some users who want the higher ram more than they want the added cpu. But, as I mentioned in another thread, I may celebrate this by cancelling a couple of Scaleway dedis that I've been idling for way too long anyway
.
@willie So, the standard instance for the 16 core model (CPX 51) comes with 32 GB of RAM, but you can always use the Rescale function to add more RAM as you need. (And I think you can also scale it back down to 32 GB if you no longer need the extra RAM).
--Katie
But I'll still pass on that feedback.
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Oh! I didn't realize that was possible. What is the maximum amount of ram available with the CPX instances? Note this still doesn't decrease the number of VM's on the machine.
Quite honestly, but it should be visible from the Rescale feature. I am having a hard time finding a particular file from my remote office. But it is probably visible from the moveable scale on the feature:
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
In other news, one of our customers wrote a pretty nifty tutorial for our Community page: "How-to: Provisioning a highly available load balancer in Hetzner Cloud with Ansible" I thought it might me a nice, small Friday surprise. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
I'll give it a try, but I suspect that the maximum is 32GB since that is the largest instance in the series. I think that is the case with the CX series but I could be mis-remembering. No idea about converting from one series to another, like scaling a CPX instance to CCX, which would involve switching from an AMD to an Intel cpu, that might be a bit weird.
We'd like to introduce you to the newest server in our AX lineup. It's a step up in performance from our AX51-NVMe, but its price is very down to earth. That's why I think of it as our Goldilocks of the AX line. Happy Monday! --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
is it going to be available in Germany as well?
@SagnikS - I am not sure, but I will ask our team and get back to you. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
To the best of my knowledge, we generally plan on having all of our new server models in all our DC locations eventually. Normally, there is usually just a few weeks' difference between locations. But there are several factors that have made this difficult to implement over the last few months, unfortunately. Our team is doing its best to build and deploy servers as quickly as possible. I'm sorry that I can't give you a firm ETA. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Thanks, Katie. The AX61 seems like a well-balanced machine that's a good setup for many customers. Some of us are CPU junkies though, so it would be great if a Ryzen 3900 upgrade option (similar to disk upgrades) was available for the AX41.
@willie - I'm just curious so I can pass on good feedback to the dev team for when they think about future server generations. What's the use case you would have in mind for that kind of configuration? Is it just the price of the AX41 that you like, or is there something about its setup that you would like to see together with the 3900 in particular? --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Yes, the use case is intensive computations which don't require the AX61's 4TB of NVMe disk or its 128GB of memory or maybe other nice things it comes with. So the hope is just to keep expenses down. In practice the AX61 is a good setup though. If an AX41 cpu upgrade was available I'd be glad it was there but I better confess that I'm probably too cheap to personally buy it. I still have my 4 core auction server and if something takes 12 hours I just start it going and check on it the next day. But a Ryzen 3900 would be about 4x faster so a boy can dream
. At work we used AWS spot instances for stuff like that and we always had a bunch of them running, so AX61's would have been great.
Happy Thursday! The work week is almost done, but maybe you need something to stimulate those brain cells of yours. We've added another tutorial to our Community. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
The team at Hetzner Cloud has a piece of good news for you this Friday. They've added the new Ubuntu 20.04 to their lineup of standard operating systems. I had never heard of the code word Focal Fossa, so of course I had to look it up, and there are some quirky things about this cat. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Nice that there's a new OS release, but can we go lighter on the graphics unless it's something really significant?
Btw I thought a little more about the idea of an AX41 (or AX in general) cpu upgrade and it's quite interesting, especially since maybe it could be more affordable than I first thought. The 3900 is about a $400 part and the 3600 is about a $200 part (maybe a little lower), so the upgrade is about $200 or almost equivalently 200 euro (the upgraded 3600 would still be deployed in another server, for which there is plenty of demand).
A 10TB hdd is maybe $300 these days, and you rent them 19.5 euro/m, and they are more subject to wear and failure than cpu's are. So a 3600 to 3900 upgrade might be as little as 15 euro/m, which is a bit more than 1 year amortization which more or less fits in with your practices. This is low enough that even a cheapskate like me would consider it carefully as a possible upgrade from my auction server. The stuff I do needs a fair amount of storage but not much IOPS, so I'd rather have minimal or no SSD storage (a couple of nice big HDD's fill my requirements better) and the 1.92TB ssd's in the AX61 are way overboard for me.
I think you could even consider offering a Ryzen 3950X upgrade (16 cores) which would be somewhat more expensive than the 3900, partly because the chip itself costs more and partly because it uses 105W of power instead of 65W(?) (thus, bigger electric bills). But I think some, in fact maybe a lot, of your AX61 customers would want this and be willing to pay a premium for it. I myself would stay with the 3900 at most.
Hetzner were quick, and it's a nice graphic!
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
Thanks, yeah, the Hetzner Cloud team tried to get it ready really fast.
I sometimes like to post things with graphics just to liven things up a bit in the thread. Maybe I'm an overly-visual person.
I also passed on your feedback to the dev team. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
The graphics are individually nice. It's just that seeing one every time there is minor news gets to be a bit overload-ish, so scrolling this page shows it is mostly filled by them. That's just me though. And I'm sure your dev team is keeping busy! But if I whisper the word "GPU" while going to sleep at night, maybe they will hear me
.
@willie Sleeping with a GPU under your pillow or a sacrifice to the tech gods might work.
Happy Hump Day! (It's funny writing that right underneath Wednesday Adams.) For those Fedora fans out there, we've added Fedora 32 to Hetzner Cloud. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Are any of you curious about MicroK8s but haven't tried it yet. We've got a super quick tutorial to help you get a MicroK8s cluster up and running. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
idk I kinda like the pictures.
Not a news byte, just a cool pic of our dedicated root servers that I thought I would share...
--Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
I know this is a longshot, but do you also have photos of Hetzner's cable management? It's always fun to see datacenters show off how sharp they look with organizing their cables and having a clean setup.
This is how mine would look like tho.
I'm the 85%. Also Elon likes memes hence he's an idiot.
I have worked places that looked just like that^
https://inceptionhosting.com
Please do not use the PM system here for Inception Hosting support issues.
Bet that was fun for you!
I'm the 85%. Also Elon likes memes hence he's an idiot.
@Pwner - I'll see what I can do. I think we might have some. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
German Kabelverwaltung. Should be good.
@Hetzner_OL Please add Paypal automatic subscription or forward my request to head of Hetzner.
Dewlance - Affordable Shared/Reseller.
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@Dewlance - Thanks for the feedback. I will pass that request onto our accounting team.
For now, though, maybe there is another thing that we could do to help. Depending on what kind of product you have with us, I think it is possible to request a longer pilling period -- 3 months, 6 months, a year. By doing this, you won't have to think about paying it every month. Our accounting team can help to set this up for you. And, of course, if you later decide to cancel your products/accounts, any money left on the account would be automatically refunded to you. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Who should I write about this? I'd love to pay my servers for longer periods as well. If that applies to auction of course.
I'm the 85%. Also Elon likes memes hence he's an idiot.
Happy Friday! Need another monitoring tool...? Here's our latest tutorial! Use it to install Netdata to monitor your server systems and applications. Plus you can use NGINX to set up a reverse proxy so you're can prevent public access to the Netdata interface. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Yeah, I believe that is available for the Auction Servers. Just go to your account on Robot and open a support request to the accounting team. Specify which servers and other billable items (add-ons, etc.) you would like to change. They'll be happy to help you as best as they can. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL - question to clear up some speculation:
A local developer asked their client to rent a server with Hetzner for the project they are making for them (the client).
Allegedly, the client was turned down by Hetzner, stating that:
"Hetzner doesn't take any new customers from Serbia, because they've had problems with about 80% of the clients from Serbia".
Is this true? Asking both about the percentage, and the no new customers from Serbia part?
I had registered for a Storage Box about a year ago (would have to check) with no problems, and it has worked fine while I was using it (cancelled it after it was no longer needed, again with no problems, nor any complications).
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False info - as it turns out.
Post can be deleted.
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@bikegremlin - I don't think we block customers based purely on their countries, but perhaps there are some exceptions I am not thinking of right now. (?)
When we block an account, it is usually because of multiple things that look a bit off. Sometimes, though, it's not a clear black-and-white situation. There are times where we're not 100% sure whether an account is fake or legit. We try to provide some options to customers in what I'll call "the grey zone". We ask them to provide additional identification and/or to pre-pay using PayPal. In some situations, the people in the grey zone may still be rejected even if they provide an ID and pre-pay.
As a general rule, we don't publish details/statistics about our customers. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@Hetzner_OL are there any plans to have a pre-paid option / shared billing per project in Hetzner Cloud?
Something like DigitalOcean where project members can each add to the pre-paid pot of money that the project uses.
@catatonic - I don't think there are any plans underway for something like that. (I haven't heard anything on the grapevine like that.)
I don't think it is possible for our customer administration system, which we call Robot, to generate invoices for people who are not customers.
I believe it is possible, however, to change your payment options to a longer time (3 months, 6 months, a year) as I wrote above. I suppose that is a kind of pre-paying. But again, I believe only the account holder can then pay this invoice.
Perhaps, (and let me emphasize the "perhaps" here), people could send wire transfers or bank transfers and purposefully over-pay the amount on an invoice so that there is extra credit on the account, which you could use towards future invoices. (?)
Would you like me to ask the accounting team if this is possible? --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
In other news, Ubuntu 20.04 is now also available for our dedicated root servers. There were a few people in our own forum who were waiting for that, so I thought maybe a few people here were looking forward to that as well. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
@catatonic - So, I spoke with a coworker in our accounting department. He recommended that you and your project members do the following. 1) You receive your invoice as normal. You let your project members know our banking details, and you tell them how much you would like them to contribute. You will also need to give them your client ID or you invoice number as a reference. 2) Your project members pay for their part of the invoice via a bank or wire transfer. They should enter the invoice number or client ID as a reference on the transfer.
Usually, when our team receives a payment that is too big for an invoice, they send a refund back for the over-paid amount. So trying to over-pay might not be the best idea.
If you want to try to do this, please write a support ticket first via your customer account on Cloud Console. Let them know what you would like to try to do. And they will let you know if it is possible.
Unfortunately, though, we don't have a method in place to automatically split the invoice between you and your project members. --Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Not much of a solution specific to Hetzner but some banks allow to split payments between people, such as Revolut or N26. You might also give them a try.
Thanks @Hetzner_OL, @berkay. I think raising a ticket and overpaying will probably be the first thing i try
Practical problem I have with the Serbian banks - cards get disabled, or charges just don't go through.
For example, for about 5 days now, my card has been disabled - bank had some security problems from what I could understand. And I have to wait for about 10 work days until I am able to pay on-line again.
Or open another account for use in the mean time - with a bank of a similar "quality" - they all suck basically, unfortunately.
Hence, I try to pay for most stuff in advance - so any account based credits are very helpful. So enough funds for the next renewal are already paid, and the provider can just use those.
Paying for a year in advance doesn't help, since if I run into bank related problems at the renewal time, it sucks. I need at least a 30 day "cushion", to fix stuff with a bank when (not if) it happens.
To make it perfectly clear - I've never had any debts, nor problems with banks that are because of something I did, or didn't do.
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If I overpay for a year to cover costs of my cheap dedi + IPv4 (after a support discussion and custom invoice), can the 'credits' be used across ALL hetzner services (that I impulse buy) or just that server+IPs I budgeted for?
@virmalware - I am not sure. For some of these questions, it's really best to write directly to the accounting department via a support ticket. If customers overpay, our default is to refund the over-paid amount. So if it's something you would like to try to do, please ask first. I am not sure if it is possible for all account types and if it causes complications for our accounting department.
@bikegremlin - I'm sorry that there's banking issues in Serbia. I believe some of our customers change their billing period to "yearly" for similar reasons.
--Katie
We're Katie and Lea and we'll do our best to answer questions you have about Hetzner Online. We and not our employer are responsible for any horrible puns and dated cultural references.
Tried to explain how yearly doesn't prevent payment problems - unless it can be paid at least a month in advance.
It does make them less probable (since problems can happen once, or twice a year, so with yearly payment one is more likely to have the payment schedule/deadline miss the problem occurence time), but paying in advance to some account funds is what works better - in my experience.
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