@MaxKVM said: The issue has already been resolved.
is it?
while I agree that you responded in the only possible way by restoring the service and access for your client and offering compensation the real issue is a different one.
did you talk to your employee about his reasons to act like he did? this most likely is annoying as hell, but you could see it as an opportunity to think about how to prevent that from hapening again...
with all humor aside consider this thread might discourage new clients by making replies like your last two.
we are a big family here, we are not like the other site. u know that.
@MaxKVM said:
Why is this thread still up @Mason? The issue has already been resolved.
Sorry mate, but this isn't a support ticket, it's a discussion forum so that's not how this works. Additionally OP posted this as a review (of sorts), so the only person I'd accept a thread close request from would be from the OP himself/herself, but they are under no obligation to do so.
@MaxKVM said: There will be no further discussion or explanation from this account in this thread.
That's hilarious.
There was also no (public) apology (unless I missed it).
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
@deank said:
There is even a chance that this "Alex Lee" is MaxKVM himself right here.
I'm pretty sure he isn't. Either way, I'm pretty disappointed that @MaxKVM sees this as 'resolved' and declines to comment.
I can understand he doesn't want to throw his employees or colleagues under the bus, but a simple 'we apologize, this won't happen again' could have been enough.
Now the perception is that a 'stupid question' could be enough to get your account cancelled.
I've been using a MaxKVM VM for months (cancelled though, too much idlers) and was pretty happy with their servers. Still would consider MaxKVM in the future based on that. But if I would be a potential new customer that read this thread, I would think twice.
As a potential yet currently not a customer I'd say this thread initially looked quite bad.
Then @maxkvm came in and reactivated the account, which looked good
Then nothing further happened with regards to "taking steps to prevent this from happening in the future" and it looks almost worse than it started out as.
IMHO It was bad that the OP had to go through this as it was wrong and I wish him a better experience in the future now that his account has been restored.
Here is my view on MaxKVM. I've been using them since last July. The multiple VPS I've purchased from them have been really great for the money. The support has been really fast, knowledgeable, and extremely professional. The support agent I have always talked with is this same Alex Lee. So I would chalk it up to him/her having a bad day and not indicative of a bad or bullshit company policy. I am only a customer and not associated in any other way with MaxKVM.
@Kiwi84 said:
I seems to me people from MaxkVM are very arrogant. They treated their customers like shit and didn’t even try to hide it.
Facts have proved that even if the customer is treated like shit, the customer will not be surprised by this attitude. They only need to give enough compensation, and any statement or apology can be dispensed with.
shut up! I doubled your traffic! or? Triple the flow?
the most ridiculous thing about the whole thing may be the audience, because it doesn’t seem to be right, but the merchant feels that the problem has been solved, and the OP feels that the compensation is sufficient. Only us, discuss it here.
I had noticed that @MaxKVM haven't been active on LES so far in 2021, which may (or may not) be significant.
From July to December of last year, @MaxKVM had a whole series of offers on LES and were active, which is how a number of LES members became acquainted with them.
But until yesterday, @MaxKVM's last post dates from January 1.
It's as though they had decided to withdraw from LES.
(Just my impressions)
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
@angstrom said:
I had noticed that @MaxKVM haven't been active on LES so far in 2021, which may (or may not) be significant.
From July to December of last year, @MaxKVM had a whole series of offers on LES and were active, which is how a number of LES members became acquainted with them.
But until yesterday, @MaxKVM last post dates from January 1.
It's as though they had decided to withdraw from LES.
(Just my impressions)
Conveniently so, as they would have at-least broken even with LE Pennies over the last few months
Not giving an apology where it is due (MaxKVM the account)
Giving no further explanation and saying there will be no further discussion of this inside this thread (MaxKVM the account)
Calling the customer stupid again, calling other people stupid for pointing out the inappropriate response, all that while going back on their own word by actually participating in the discussion (MaxKVM the account)
I think we all can agree that the behavior by @MaxKVM is not the best way to handle a situation like this.
Now that we have established that, can we stop beating the dead horse?
As much as I love seeing a thread growing with posts this fast, I'm not liking the route it's taking.
I'll remind everyone about the golden rule; "Don't be a dick"
@MaxKVM : Is it that hard to write a short apology? "Sorry, we messed up, here take this extra bandwidth as compensation for the decision we made earlier, which obviously was wrong."
That would have killed the thread immediately. You might even have ended up with a couple of extra sales on your next LES offer post.
Now you gave yourself the reputation that you deserve.
I assume that the person behind your account is someone other than a Level 1 support operator.
“Technology is best when it brings people together.” – Matt Mullenweg
@MaxKVM said: It was reported? And you removed it?
Strange, isn't it? I also think it's "absolutely hilarious" that we treat our users here better than you seem to treat your paying customers.
I was hoping you'd see the light after hearing some others' opinions and come to reason, but after seeing you double down, it's obvious that won't be happening. As @mikho said, play nice or feel free to walk out the door or find some other green forum to post to. We're happy to have you here participating as part of the community, Alex, but some minimal amount of decency is expected. Cheers.
@dinoudon and others, I sincerely hope you consider the provider's responses and multiple insults towards his customer in this thread moving forward.
OP's question seems quite legitimate, the signature of @MaxKVM still shows Singapore as an option and there is no clear explanation on the order page explaining that Singapore is out of stock... Virmach and others have this clearly stated before you order.
Really inadequate reaction and sad to see such behavior, the offers look pretty decent otherwise.
Not my thread boss. Offering a promo here would be a dick move. Pretty sure MaxKvm is just having a rough day/week. Shit happens.
On a separate note, that edu 50 looks sexy but for us, would be unsustainable. Kudos to MaxKvm for making it happen. My math isn't good enough to see how that spec and number would work in our favor. Not trying to ??
@mikho@Mason May I suggest closing this thread? The problem has already been reported and addressed. I think we would not see anything positive coming from it only more drama. Let's leave this to somewhere else. ?☮
Comments
is it?
while I agree that you responded in the only possible way by restoring the service and access for your client and offering compensation the real issue is a different one.
did you talk to your employee about his reasons to act like he did? this most likely is annoying as hell, but you could see it as an opportunity to think about how to prevent that from hapening again...
There will be no further discussion or explanation from this account in this thread.
AMD EPYC powered Performance NVMe VPS - Los Angeles, Dallas, New York, Amsterdam, Singapore | Support | Status
is the 1% you use inceptionhosting
?
There is even a chance that this "Alex Lee" is MaxKVM himself right here.
♻ Amitz day is October 21.
♻ Join Nigh sect by adopting my avatar. Let us spread the joys of the end.
with all humor aside consider this thread might discourage new clients by making replies like your last two.
we are a big family here, we are not like the other site. u know that.
That's hilarious.
Hi @MAlexLee
Sorry mate, but this isn't a support ticket, it's a discussion forum so that's not how this works. Additionally OP posted this as a review (of sorts), so the only person I'd accept a thread close request from would be from the OP himself/herself, but they are under no obligation to do so.
yabs daddy
There was also no (public) apology (unless I missed it).
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
Well, maybe a bit more, BuyVM and Ramnode as well.
I'm pretty sure he isn't. Either way, I'm pretty disappointed that @MaxKVM sees this as 'resolved' and declines to comment.
I can understand he doesn't want to throw his employees or colleagues under the bus, but a simple 'we apologize, this won't happen again' could have been enough.
Now the perception is that a 'stupid question' could be enough to get your account cancelled.
I've been using a MaxKVM VM for months (cancelled though, too much idlers) and was pretty happy with their servers. Still would consider MaxKVM in the future based on that. But if I would be a potential new customer that read this thread, I would think twice.
"The imitator dooms himself to hopeless mediocrity." — Ralph Waldo Emerson
As a potential yet currently not a customer I'd say this thread initially looked quite bad.
Then @maxkvm came in and reactivated the account, which looked good
Then nothing further happened with regards to "taking steps to prevent this from happening in the future" and it looks almost worse than it started out as.
Hey teamacc. You're a dick. (c) Jon Biloh, 2020.
They did not reactivate for the right reasons and therefore only made it worse imo. No explanation, no apology, just laughing it off.
LinuxFreek.com — Thank you for your attention to this matter
Gilfoyle working for MaxKVM support?
No, you are talking to Anton the artificial intelligence.
We accept Karma donations for the last flan. 🍮 affbrr
*actually son of Anton now. Anton died on the road to Stanford right before Richard was getting assaulted by Dan Melcher.
(for those of you who don't know, you are missing out. Watch Silicon Valley ASAP. If you don't have HBO, watch some clips on YouTube).
IMHO It was bad that the OP had to go through this as it was wrong and I wish him a better experience in the future now that his account has been restored.
Here is my view on MaxKVM. I've been using them since last July. The multiple VPS I've purchased from them have been really great for the money. The support has been really fast, knowledgeable, and extremely professional. The support agent I have always talked with is this same Alex Lee. So I would chalk it up to him/her having a bad day and not indicative of a bad or bullshit company policy. I am only a customer and not associated in any other way with MaxKVM.
Oh you are just being a rude boy.
https://microlxc.net/
so...
what the fuck?
I bench YABS 24/7/365 unless it's a leap year.
and unprofessional.
"The imitator dooms himself to hopeless mediocrity." — Ralph Waldo Emerson
He's making a list.
He's checking it twice.
Alex Lee has been added to the NAUGHTYLIST.
We accept Karma donations for the last flan. 🍮 affbrr
WTF
ban reason: "Stupid"
What a clusterfuck
I seems to me people from MaxkVM are very arrogant. They treated their customers like shit and didn’t even try to hide it.
Facts have proved that even if the customer is treated like shit, the customer will not be surprised by this attitude. They only need to give enough compensation, and any statement or apology can be dispensed with.
shut up! I doubled your traffic! or? Triple the flow?
the most ridiculous thing about the whole thing may be the audience, because it doesn’t seem to be right, but the merchant feels that the problem has been solved, and the OP feels that the compensation is sufficient. Only us, discuss it here.
Personal hobby: collect vps in various regions.
Have you tried turning it off and on again?The signal of canceling service. Maybe They don't like the customer who has a cheap or promotion vm.
Oh no! You have an account there. Sorry for that
Have you tried turning it off and on again?Yeah, but its not that big a deal with an idler worth $1.5/mo.
I had noticed that @MaxKVM haven't been active on LES so far in 2021, which may (or may not) be significant.
From July to December of last year, @MaxKVM had a whole series of offers on LES and were active, which is how a number of LES members became acquainted with them.
But until yesterday, @MaxKVM's last post dates from January 1.
It's as though they had decided to withdraw from LES.
(Just my impressions)
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
Conveniently so, as they would have at-least broken even with LE Pennies over the last few months
that's fine, I will take self respect over them.
because for me it's ok to be poor but cannot be without dignity.
I bench YABS 24/7/365 unless it's a leap year.
Have you tried turning it off and on again?That's ridiculous.
They would be terminating/cancelling/banning a majority of their customers then.
"The imitator dooms himself to hopeless mediocrity." — Ralph Waldo Emerson
Thread tl;dr until now:
Contribute your idling VPS/dedi (link), Android (link) or iOS (link) devices to medical research
Just couple of hours after my comment, exactly that Anton clip popped up on my youtube
I think we all can agree that the behavior by @MaxKVM is not the best way to handle a situation like this.
Now that we have established that, can we stop beating the dead horse?
As much as I love seeing a thread growing with posts this fast, I'm not liking the route it's taking.
I'll remind everyone about the golden rule; "Don't be a dick"
@MaxKVM : Is it that hard to write a short apology? "Sorry, we messed up, here take this extra bandwidth as compensation for the decision we made earlier, which obviously was wrong."
That would have killed the thread immediately. You might even have ended up with a couple of extra sales on your next LES offer post.
Now you gave yourself the reputation that you deserve.
I assume that the person behind your account is someone other than a Level 1 support operator.
“Technology is best when it brings people together.” – Matt Mullenweg
I have moderated the image posted by @MaxKVM and the posts that quoted it due to it being flagged by users.
Now behave children.... play nice
“Technology is best when it brings people together.” – Matt Mullenweg
It was reported? And you removed it?
AMD EPYC powered Performance NVMe VPS - Los Angeles, Dallas, New York, Amsterdam, Singapore | Support | Status
Strange, isn't it? I also think it's "absolutely hilarious" that we treat our users here better than you seem to treat your paying customers.
I was hoping you'd see the light after hearing some others' opinions and come to reason, but after seeing you double down, it's obvious that won't be happening. As @mikho said, play nice or feel free to walk out the door or find some other green forum to post to. We're happy to have you here participating as part of the community, Alex, but some minimal amount of decency is expected. Cheers.
@dinoudon and others, I sincerely hope you consider the provider's responses and multiple insults towards his customer in this thread moving forward.
yabs daddy
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Is that a hint? You going deadpool?
Have you tried turning it off and on again?OP's question seems quite legitimate, the signature of @MaxKVM still shows Singapore as an option and there is no clear explanation on the order page explaining that Singapore is out of stock... Virmach and others have this clearly stated before you order.
Really inadequate reaction and sad to see such behavior, the offers look pretty decent otherwise.
@seriesn Any EDU50 Singapore refugee deals?
Not my thread boss. Offering a promo here would be a dick move. Pretty sure MaxKvm is just having a rough day/week. Shit happens.
On a separate note, that edu 50 looks sexy but for us, would be unsustainable. Kudos to MaxKvm for making it happen. My math isn't good enough to see how that spec and number would work in our favor.
Not trying to ??
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Storage VPS | LiteSpeed Powered Web Hosting + SSH access | Switcher Special |
Of course he is.
Free NAT KVM | Free NAT LXC
@mikho @Mason May I suggest closing this thread? The problem has already been reported and addressed. I think we would not see anything positive coming from it only more drama. Let's leave this to somewhere else. ?☮
The way the MaxKVM account is trolling, I will say that he is Alex Lee.
♻ Amitz day is October 21.
♻ Join Nigh sect by adopting my avatar. Let us spread the joys of the end.