@Abdullah Will Email hosting also be migrated to this panel? I have an active service, that's not shown in the new panel.. asking since it was part of the old one.
@rcy026 said:
I tried to login to the new panel but it says my ip is banned for another 9 hours or so. I can understand that excessive users needs to get banned, but 9 hours is a hell of a long time to be locked out if you just mistyped a password.
It would take me less time to simply start a new account with another provider, buy some new vps's and install them from scratch than waiting 9 hours to get access to my account here.
5 hour ban on 3 unsuccessful login attempts.
I recommend using the reset password function.
I can confirm it is not a 5 hour ban.
I switched my ip and triggered a new ban. Time is 15:04, and the page says "Ban Expires: 24/08/2023 23:34:17".
The reset password function does not seem to work, I've waited several hours but have still not received any email.
I wouldn't say it doesn't work - I got my response first try - but hotsnow and nick_ above apparently needed to make more than one attempt.
I tried two times. I would try again, but I am banned until tomorrow so I cant.
Funny thing is I was logged in yesterday so I know the password worked then.
Had the same issue with Virmach too.
Changed my Password, got redirected to Clientarea.
Logged out.
Tried logging back in with my Password, I just wrote down.
Doesn't work.
For some reason it works on a different browser.
Maybe some Javascript shit.
@sh97 said: @Abdullah Will Email hosting also be migrated to this panel? I have an active service, that's not shown in the new panel.. asking since it was is part of the old one.
To the best of my knowledge this is only NAT stuff. My web hosting, non-NAT VPS, and .... something else I forget all stayed in the old panel.
@rcy026 said:
I tried to login to the new panel but it says my ip is banned for another 9 hours or so. I can understand that excessive users needs to get banned, but 9 hours is a hell of a long time to be locked out if you just mistyped a password.
It would take me less time to simply start a new account with another provider, buy some new vps's and install them from scratch than waiting 9 hours to get access to my account here.
5 hour ban on 3 unsuccessful login attempts.
I recommend using the reset password function.
I can confirm it is not a 5 hour ban.
I switched my ip and triggered a new ban. Time is 15:04, and the page says "Ban Expires: 24/08/2023 23:34:17".
The reset password function does not seem to work, I've waited several hours but have still not received any email.
I wouldn't say it doesn't work - I got my response first try - but hotsnow and nick_ above apparently needed to make more than one attempt.
I tried two times. I would try again, but I am banned until tomorrow so I cant.
Funny thing is I was logged in yesterday so I know the password worked then.
Okay, I will check your issue first thing once I get to office tomorrow.
@sh97 said: @Abdullah Will Email hosting also be migrated to this panel? I have an active service, that's not shown in the new panel.. asking since it was part of the old one.
@FrankZ said:
Curious how you are going to determine expiration date for the combined billing of legacy products ?
It looks like you are moving towards resource pools for future plans.
@gomi said:
Hello! I have some questions.
I have 3 nat vps in the old panel respectively in France, Japan and Switzerland. But originally the French migrated to the new panel, and now the new panel only shows French and Japanese machines, while the old panel only shows Japanese and Swiss machines, how is this? There is also whether the renewal price in the new panel behind is consistent with the original offer.
I just made a few changes. Please check now and Open a ticket incase issue persists.
renewal date and price adjustment is pending, please allow us some time.
IMO the billing schedule for my combined services was very fair. Actually not fair, but shaded in my favor. I'm not going to be one to complain about this change. Of course my use case is probably different from most folks, so no judgements on others who do not agree.
I really wonder how you manage all the different types of abuse with a single ipv4? Some people take advantage of this, and this whole whack-a-mole thing takes a lot of time from sysadmins.
The migration was well done, and I really appreciate support person of Web Horizon for his / her kindness, diligence, and professionalism.
Excuse me, but I've encountered some minor problems, and maybe someone could guide me through.
Modification of host name is reset after reboot.
Usually I can change host name by modifying the content of /etc/hostname, but now the change can't resist a system reboot, and will be restored thereafter.
So can I disable something like automatic start-up initialisation to prevent this?
Cannot append IPv6 addresses in the control panel.
It's easy to append some IPv6s within the /80 prefix in the old panel, but now there seems no way to do that in the new one.
Or in other VPS, just modify the content of /etc/systemd/network/20-wired.network or /etc/network/interfaces, but here I'm told
# This configuration file is auto-generated.
# WARNING: Do not edit this file, otherwise your changes will be lost.
# Please edit template /etc/network/interfaces.template instead.
I noticed the following limitations after the migration:
No more domain forwarding via ipv4 (only ipv6 works)
Yes we discontinued domain forwarding, kept breaking and takes time. Then I also got few tickets asking how to setup v2ray ss proxy and left bad reviews when I didn't install it for them . Had we not done that things would have turned worse and I'll have to discontinue nat services altogether. After deducting costs, it does not leave enough to appoint a good full time staff who can take care of everything without my intervention.
I did not want to discontinue NAT, because, that's how I started in this business, gaining experience and learning in the process.
no more unlimited traffic with reduced speeds (Machine is cut off after included bandwidth has been used)
It's a limitation of the new control panel implementation, sorry can't be unlimited anymore for nat services.
All migrated services are merged to one billed entity (See calculations proposed above)
Only for migrated services, again it was a limitation of the new control panel import function.
no more email notifications (support reply, bandwidth etc)
fixed.
Stopping/starting VPS from the panel does not work and needs manual intervention from support
fixed.
Reinstalling VPS does not work. Support can only install AlmaLinux 9 manually which works great on a 256MB VPS
@bliss said:
The migration was well done, and I really appreciate support person of Web Horizon for his / her kindness, diligence, and professionalism.
Excuse me, but I've encountered some minor problems, and maybe someone could guide me through.
Modification of host name is reset after reboot.
Usually I can change host name by modifying the content of /etc/hostname, but now the change can't resist a system reboot, and will be restored thereafter.
So can I disable something like automatic start-up initialisation to prevent this?
On OVZ7, It restores to default service name used in panel. Maybe we can add a function to change the service name in panel so it can change the hostname in vps aswell. I will look into if it is achievable easily.
Cannot append IPv6 addresses in the control panel.
It's easy to append some IPv6s within the /80 prefix in the old panel, but now there seems no way to do that in the new one.
Or in other VPS, just modify the content of /etc/systemd/network/20-wired.network or /etc/network/interfaces, but here I'm told
> # This configuration file is auto-generated.
> # WARNING: Do not edit this file, otherwise your changes will be lost.
> # Please edit template /etc/network/interfaces.template instead.
But the template doesn't exist. What should I do?
Please make a ticket asking to add more individual ipv6 address on your vps.
This can be automated from panel in future, I will look into the possibilities.
@Abdullah said: Then I also got few tickets asking how to setup v2ray ss proxy and left bad reviews when I didn't install it for them .
I know for sure there was an article in the knowledge base clearly demonstrating how to install and config ss or v2ray, which surprised me a little then since most providers avoid it.
I'm sorry but some customers just bite the hand that feeds them. How could the customers blame the provider because of their own inability? This is not a managed service, nor is technical support included.
@Abdullah said: This can be automated from panel in future, I will look into the possibilities.
My legacy products are gone and every NAT VPS is a separate product now which makes things a lot easier. All of them renew at $7/year, but I suspect that will need to be corrected manually to match the old pricing?
@Abdullah said: no more email notifications (support reply, bandwidth etc)
fixed.
I still don't get any email notifications for ticket updates although the box is ticked in my account settings. There's still no option to set the hostname and to set IPv6 addresses.
Most of my VPS are running fine, though. Only Los Angeles has broken IPv6 for two weeks now. Support says it's an upstream issue (Shock Hosting iirc)
So all in all it's the typical Webhorizon experience and things kind of work. Let's see what their next migration holds for us.
@Brueggus said: My legacy products are gone and every NAT VPS is a separate product now which makes things a lot easier. All of them renew at $7/year, but I suspect that will need to be corrected manually to match the old pricing?
Yes, we implemented that change yesterday. As you said, this will make server recognition and handling much easier and the more important point is that, now we can adjust the billings for each server separately as it was the case in our old billing system.
The billings will be adjusted in the coming days.
I'm a host rep for WebHorizon [AS149020] - VPS, Dedicated Servers, Web & Email Hosting
Singapore, Japan, India, Netherlands & Norway
I have a phantom service in Switzerland.
I used to have a 5-location bundle that includes Switzerland.
During an outage, I requested to replace this container with another location.
Subsequently, I transferred the bundle to someone else.
Miraculously, the Switzerland container came online again after some months.
It has been working until earlier this month.
Now it's showing ENOSPC error on disk writes.
I guess the spectre lost soul will be hunted down soon?
On the other hand, the Singapore KVM is very fragrant.
It has good connectivity to Mumbai, Tokyo, Sydney: direct connection, not detour through Europe or North America.
We accept Karma donations for the last flan. 🍮 affbrr
Yes we discontinued domain forwarding, kept breaking and takes time.
That's unfortunate, it seems like an important feature for anyone who wants to serve HTTP from the VPS.
That wouldn't be a problem unless you want to server HTTP/HTTPS (or any other traffic) directly on the IPv4 itself (which is odd).
You can use IPv6 and much better option is to have a domain (or a subdomain) and configure it so that incoming traffics to that domain on port 80 or 443 (HTTP and HTTPS ports respectively) automatically gets forwarded to the ports that are available to your Nat server (you can easily achieve that we Cloudflare's Origin Rules)
I'm a host rep for WebHorizon [AS149020] - VPS, Dedicated Servers, Web & Email Hosting
Singapore, Japan, India, Netherlands & Norway
Yes we discontinued domain forwarding, kept breaking and takes time.
That's unfortunate, it seems like an important feature for anyone who wants to serve HTTP from the VPS.
That wouldn't be a problem unless you want to server HTTP/HTTPS (or any other traffic) directly on the IPv4 itself (which is odd).
No, it's not odd, it's how the Internet is supposed to work.
You can use IPv6 and much better option is to have a domain (or a subdomain) and configure it so that incoming traffics to that domain on port 80 or 443 (HTTP and HTTPS ports respectively) automatically gets forwarded to the ports that are available to your Nat server (you can easily achieve that we Cloudflare's Origin Rules)
Some people may not wish to use Cloudflare for whatever reason.
@Brueggus said: Los Angeles has broken IPv6 for two weeks now. Support says it's an upstream issue (Shock Hosting iirc)
They stopped responding to my ticket so I guess they're unwilling or unable to resolve the issue. To get this sorted, I asked them to redeploy my service in Singapore instead. As far as I know, they're running their own network there, so there shouldn't be any "upstream issues".
Support responded quickly and I got my service in Singapore - with broken IPv6. sigh
Has anyone else had their HongKongNAT service disappear since yesterday?
I haven't heard from them but I think they may be in Migration, I'm going to wait a couple of days and contact support if no one else is in the same situation. ^ฅωฅ^
@Konbu said:
Has anyone else had their HongKongNAT service disappear since yesterday?
I haven't heard from them but I think they may be in Migration, I'm going to wait a couple of days and contact support if no one else is in the same situation. ^ฅωฅ^
If I am correct WebHorizon HK NAT is with HostHatch. HH does not have the fastest support response, so I am normally pretty calm when this location goes dark as I am sure Abdullah is on it and it will get taken care of eventually.
To improve the quality of user experience, we implemented a service which checks the used traffic of each server a user owns and if it exceeds 80% of the monthly allowed traffic, a warning email (with the subject of: NatService: Network traffic usage warning) and also a portal notification will be sent to the user.
I'm a host rep for WebHorizon [AS149020] - VPS, Dedicated Servers, Web & Email Hosting
Singapore, Japan, India, Netherlands & Norway
@Ayyub Thanks for the notification feature, though my monthly bandwidth is less than 20%.
I still miss the throttled speed (1 Mbps) after overuse,
but now is OK since the price is very affordable, and service is very stable (more than 99.99% in the past 3 months).
Comments
@Abdullah Will Email hosting also be migrated to this panel? I have an active service, that's not shown in the new panel.. asking since it was part of the old one.
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Had the same issue with Virmach too.
Changed my Password, got redirected to Clientarea.
Logged out.
Tried logging back in with my Password, I just wrote down.
Doesn't work.
For some reason it works on a different browser.
Maybe some Javascript shit.
Free NAT KVM | Free NAT LXC
To the best of my knowledge this is only NAT stuff. My web hosting, non-NAT VPS, and .... something else I forget all stayed in the old panel.
Okay, I will check your issue first thing once I get to office tomorrow.
https://webhorizon.net
No, it's only for nat vps.
https://webhorizon.net
@Abdullah
I'll sum remaining days for each service divided by number of services to find average validity. Then add one month extra as compensation.
No it will be same as it has always been.
Legacy products had to be combined because that's how hostbill handled imports and they were unwilling to change it for us.
https://webhorizon.net
thanks for reply! i had opened a ticket.
I noticed the following limitations after the migration:
To sum it up: time to move on...
IMO the billing schedule for my combined services was very fair. Actually not fair, but shaded in my favor. I'm not going to be one to complain about this change. Of course my use case is probably different from most folks, so no judgements on others who do not agree.
I really wonder how you manage all the different types of abuse with a single ipv4? Some people take advantage of this, and this whole whack-a-mole thing takes a lot of time from sysadmins.
dnscry.pt - Public DNSCrypt resolvers hosted by LowEnd providers • Need a free NAT LXC? -> https://microlxc.net/
@Brueggus - thanks for sharing those last two very important points.
I want to know if there is a new promo plan?
The migration was well done, and I really appreciate support person of Web Horizon for his / her kindness, diligence, and professionalism.
Excuse me, but I've encountered some minor problems, and maybe someone could guide me through.
Modification of host name is reset after reboot.
Usually I can change host name by modifying the content of
/etc/hostname, but now the change can't resist a system reboot, and will be restored thereafter.So can I disable something like automatic start-up initialisation to prevent this?
Cannot append IPv6 addresses in the control panel.
It's easy to append some IPv6s within the /80 prefix in the old panel, but now there seems no way to do that in the new one.
Or in other VPS, just modify the content of
/etc/systemd/network/20-wired.networkor/etc/network/interfaces, but here I'm toldBut the template doesn't exist. What should I do?
Thank you very much.
MicroLXC is lovable.
Yes we discontinued domain forwarding, kept breaking and takes time. Then I also got few tickets asking how to setup v2ray ss proxy and left bad reviews when I didn't install it for them . Had we not done that things would have turned worse and I'll have to discontinue nat services altogether. After deducting costs, it does not leave enough to appoint a good full time staff who can take care of everything without my intervention.
I did not want to discontinue NAT, because, that's how I started in this business, gaining experience and learning in the process.
It's a limitation of the new control panel implementation, sorry can't be unlimited anymore for nat services.
Only for migrated services, again it was a limitation of the new control panel import function.
fixed.
fixed.
fixed.
https://webhorizon.net
I will do something LES exclusive soon.
https://webhorizon.net
On OVZ7, It restores to default service name used in panel. Maybe we can add a function to change the service name in panel so it can change the hostname in vps aswell. I will look into if it is achievable easily.
Please make a ticket asking to add more individual ipv6 address on your vps.
This can be automated from panel in future, I will look into the possibilities.
https://webhorizon.net
I know for sure there was an article in the knowledge base clearly demonstrating how to install and config ss or v2ray, which surprised me a little then since most providers avoid it.
I'm sorry but some customers just bite the hand that feeds them. How could the customers blame the provider because of their own inability? This is not a managed service, nor is technical support included.
No problem, these are just trivial problems.
MicroLXC is lovable.
I can't wait to make it come faster.
My legacy products are gone and every NAT VPS is a separate product now which makes things a lot easier. All of them renew at $7/year, but I suspect that will need to be corrected manually to match the old pricing?
I still don't get any email notifications for ticket updates although the box is ticked in my account settings. There's still no option to set the hostname and to set IPv6 addresses.
Most of my VPS are running fine, though. Only Los Angeles has broken IPv6 for two weeks now. Support says it's an upstream issue (Shock Hosting iirc)
So all in all it's the typical Webhorizon experience and things kind of work. Let's see what their next migration holds for us.
dnscry.pt - Public DNSCrypt resolvers hosted by LowEnd providers • Need a free NAT LXC? -> https://microlxc.net/
Yes, we implemented that change yesterday. As you said, this will make server recognition and handling much easier and the more important point is that, now we can adjust the billings for each server separately as it was the case in our old billing system.
The billings will be adjusted in the coming days.
I'm a host rep for WebHorizon [AS149020] - VPS, Dedicated Servers, Web & Email Hosting
Singapore, Japan, India, Netherlands & Norway
It says services has been migrated but all my services stay in my.webhorizon.net/client/
Did you missed something @Abdullah
https://microlxc.net/
I have a phantom service in Switzerland.
I used to have a 5-location bundle that includes Switzerland.
During an outage, I requested to replace this container with another location.
Subsequently, I transferred the bundle to someone else.
Miraculously, the Switzerland container came online again after some months.
It has been working until earlier this month.
Now it's showing ENOSPC error on disk writes.
I guess the spectre lost soul will be hunted down soon?
On the other hand, the Singapore KVM is very fragrant.
It has good connectivity to Mumbai, Tokyo, Sydney: direct connection, not detour through Europe or North America.
We accept Karma donations for the last flan. 🍮 affbrr
Relax, man. That will rest in peace soon.
MicroLXC is lovable.
I made some changes, can you check now ?
@jarland is the Postmaster General now.
https://webhorizon.net
That's unfortunate, it seems like an important feature for anyone who wants to serve HTTP from the VPS.
That wouldn't be a problem unless you want to server HTTP/HTTPS (or any other traffic) directly on the IPv4 itself (which is odd).
You can use IPv6 and much better option is to have a domain (or a subdomain) and configure it so that incoming traffics to that domain on port 80 or 443 (HTTP and HTTPS ports respectively) automatically gets forwarded to the ports that are available to your Nat server (you can easily achieve that we Cloudflare's Origin Rules)
I'm a host rep for WebHorizon [AS149020] - VPS, Dedicated Servers, Web & Email Hosting
Singapore, Japan, India, Netherlands & Norway
No, it's not odd, it's how the Internet is supposed to work.
Some people may not wish to use Cloudflare for whatever reason.
Still not working. I do get other emails like "New VPS Account Created" but no message when tickets are updated.
dnscry.pt - Public DNSCrypt resolvers hosted by LowEnd providers • Need a free NAT LXC? -> https://microlxc.net/
Happy to check on any of this on my side if desired by @Abdullah.
Do everything as though everyone you’ll ever know is watching.
SMTP settings for Support Department were misconfigured. Correcting them has resolved it. Thanks for the help.
https://webhorizon.net
Yep, working now.
dnscry.pt - Public DNSCrypt resolvers hosted by LowEnd providers • Need a free NAT LXC? -> https://microlxc.net/
@Abdullah are all changes for NAT VPS migration to the new billing panel regarding renewal prices and dates final at this time ?
They stopped responding to my ticket so I guess they're unwilling or unable to resolve the issue. To get this sorted, I asked them to redeploy my service in Singapore instead. As far as I know, they're running their own network there, so there shouldn't be any "upstream issues".
Support responded quickly and I got my service in Singapore - with broken IPv6. sigh
dnscry.pt - Public DNSCrypt resolvers hosted by LowEnd providers • Need a free NAT LXC? -> https://microlxc.net/
Yes they are final now.
https://webhorizon.net
Has anyone else had their HongKongNAT service disappear since yesterday?
I haven't heard from them but I think they may be in Migration, I'm going to wait a couple of days and contact support if no one else is in the same situation. ^ฅωฅ^
( ๑´•ω•)۶”ฅ^•ﻌ•^ฅ ʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ•̫͡•ʕ•̫͡•ʔ•̫͡•ʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ
I'm in the same situation, so you are not alone.
Thank you very much. I am relieved to hear that I am not alone.
Fingers crossed that it will be restored in the next few days.٩(ˊᗜˋ*)و
( ๑´•ω•)۶”ฅ^•ﻌ•^ฅ ʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ•̫͡•ʕ•̫͡•ʔ•̫͡•ʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ
If I am correct WebHorizon HK NAT is with HostHatch. HH does not have the fastest support response, so I am normally pretty calm when this location goes dark as I am sure Abdullah is on it and it will get taken care of eventually.
Indeed.
It is cheap and I will wait patiently. (゜▽゜)ﾉｼ
( ๑´•ω•)۶”ฅ^•ﻌ•^ฅ ʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ•̫͡•ʕ•̫͡•ʔ•̫͡•ʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ
@Konbu - HK NAT is back online now.
Thank you for your kindness.
Have a nice day! (੭ˊ꒳ˋ)੭
( ๑´•ω•)۶”ฅ^•ﻌ•^ฅ ʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ•̫͡•ʕ•̫͡•ʔ•̫͡•ʕ•̫͡•ʕ•̫͡•ʔ•̫͡•ʔ
To improve the quality of user experience, we implemented a service which checks the used traffic of each server a user owns and if it exceeds 80% of the monthly allowed traffic, a warning email (with the subject of: NatService: Network traffic usage warning) and also a portal notification will be sent to the user.
I'm a host rep for WebHorizon [AS149020] - VPS, Dedicated Servers, Web & Email Hosting
Singapore, Japan, India, Netherlands & Norway
@Ayyub Thanks for the notification feature, though my monthly bandwidth is less than 20%.
I still miss the throttled speed (1 Mbps) after overuse,
but now is OK since the price is very affordable, and service is very stable (more than 99.99% in the past 3 months).
MicroLXC is lovable.
@Ayyub Any promotions for this Black Friday?
🌟:SpartanHost,Cloudcone,Hostodo,WebHorizon
💩:Virmach,Greencloud,Pacificrack really sucks
@Franzkafka September 12th...
MicroLXC is lovable.