[PSA] HostDoc - not refunding and filing chargebacks with upstream providers! [IMPORTANT]

seriesn

@TheLinuxBug said: even take a small initial loss than to spend money on 'advertising your brand' and many will use it as a way to lower their advertising budget and get their brand name known.

This x 1000! Never-ending flash sales usually are dead giveaways of poor business practice.

CamoYoshi

@ionswitch_stan said:
@poisson @FAT32 that wouldn’t be nice.

But a death pool is a death pool. Call the time of death of Dallas Gold as noted in Hetrix in the status page within 45 minutes (+/-).

Wednesday, 8AM local time (CST / GMT -6)

Lee

@Clouvider said: There are reliable providers on this forums, just saying. Just stop hunting the non-existent bargain.

Wow, you must be new.

Nick_A

@FlamesRunner said: You missed the part when I said "known" as well. By that, I mean any provider that has been in business for at least half a decade probably won't go out of business (i.e RamNode/LunaNode/BuyVM/etc).

Can't believe it's been so long...

Not_Oles

@havoc said: Bargain pricing is the main (only?) selling point for LES sized providers.

Many of the providers here seem to enjoy being in the hosting business. Many of the providers here seem to try to do a really good job with personalized customer service. Price well may be a very significant selling point for LES sized providers, while still not the main selling point and certainly not the only selling point. Just my two cents. :-)

havoc

@Not_Oles said: Many of the providers here seem to enjoy being in the hosting business.

Yeah that's fair. Not looking to knock anyone's fine work - I sure as hell can't run a VPS provider.

And some here are offering my things I couldn't get easily elsewhere at similar pricing. This whole drama has just made me think about the pricing & market segmentation more I guess

MikePT

@Nick_A said:

@FlamesRunner said: You missed the part when I said "known" as well. By that, I mean any provider that has been in business for at least half a decade probably won't go out of business (i.e RamNode/LunaNode/BuyVM/etc).

Can't believe it's been so long...

And great. You rock.

sonic

@poisson mind to add warning to the LEB reviews leaderboad ? https://lowendboxes.review/chart/

vyas

@sonic said:
@poisson mind to add warning to the LEB reviews leaderboad ? https://lowendboxes.review/chart/

Hmm

3,4,5,6,10,15

Maybe time to refresh the list, call this one archive and do a March 2020 edition?

poisson

Thanks guys. I will probably add a note to all hostdoc posts. Ultimately, I think the conclusions are valid back then, so they can stay, but a cautionary note is in order so that people can see what are unsustainable deals.

terrorgen

@havoc said:
Alas that to be honest is a big part of the problem. Bargain pricing is the main (only?) selling point for LES sized providers. Price it higher and you're squarely in DO/Linode territory or worse GCP/Azure with all of the synergies of their other toys and free tier allocations.

I don't know about everyone else but the offerings/control interfaces of GCP/AWS/Azure/etc. confuse the hell out of me. Like I have to go to 10 different places just to get a VPS up and running.

I am not an IT guy for a living, just know enough to be dangerous, so that's that.

That's what draws me to low-end, besides the price point. I am much at ease with what's being offered here and how to operate the client panels than those big guys.

havoc

@terrorgen said: offerings/control interfaces of GCP/AWS/Azure/etc. confuse the hell out of me. Like I have to go to 10 different places just to get a VPS up and running.

Yeah they try to cater for everyone's needs which results in a billion possible combinations.

Once you figure out what part of the maze to look at though deploying a VPS is exactly like a provider here: Size, location, login credentials & give it a name.

...well that plus the pay 3x the price part of course

@terrorgen said:just know enough to be dangerous

I hear you. Definitely had some learning moments too. e.g. On Azure:

Click Stop button on control panel

...VM stops, billing stops

sudo poweroff

...VM stops, billing does not stop

The non-VPS/VM parts of the cloud offerings also still confuse the hell out of me. Esp cause each provider is doing their own thing...very little standardization

terrorgen

@havoc said:
On Azure:

Click Stop button on control panel

...VM stops, billing stops

sudo poweroff

...VM stops, billing does not stop

I deleted my Azure VPS but still get charged the next month. Went into the control panel and found that I have to delete some unused resources for me to not get charged again!

Whereas here, it's clear that when you deleted your VPS (cancel service), you won't get charged any further. Whether you can get refunded for the unused periods depends on the vendor's policy.

Simple as that.

cybertech

Beautiful FR bench still alive

----------------------------------------------------------------------       
CPU model            : AMD Ryzen 7 3800X 8-Core Processor
Number of cores      : 4
CPU frequency        : 3892.686 MHz
Total size of Disk   : 14.0 GB (12.0 GB Used)
Total amount of Mem  : 1989 MB (135 MB Used)
Total amount of Swap : 1535 MB (582 MB Used)
System uptime        : 22 days, 23 hour 59 min
Load average         : 0.00, 0.00, 0.00
OS                   : CentOS 7.7.1908
Arch                 : x86_64 (64 Bit)
Kernel               : 5.5.0-1.el7.elrepo.x86_64
----------------------------------------------------------------------
I/O speed(1st run)   : 1.7 GB/s
I/O speed(2nd run)   : 1.8 GB/s
I/O speed(3rd run)   : 2.2 GB/s
Average I/O speed    : 1945.6 MB/s
----------------------------------------------------------------------
Node Name                       IPv4 address            Download Speed
CacheFly                        205.234.175.175         96.5MB/s
Linode, Tokyo2, JP              139.162.65.37           6.73MB/s
Linode, Singapore, SG           139.162.23.4            15.3MB/s
Linode, London, UK              176.58.107.39           106MB/s
Linode, Frankfurt, DE           139.162.130.8           48.8MB/s
Linode, Fremont, CA             50.116.14.9             15.0MB/s
Softlayer, Dallas, TX           173.192.68.18           17.1MB/s
Softlayer, Seattle, WA          67.228.112.250          11.9MB/s
Softlayer, Frankfurt, DE        159.122.69.4            8.43MB/s
Softlayer, Singapore, SG        119.81.28.170           6.53MB/s
Softlayer, HongKong, CN         119.81.130.170          7.88MB/s
----------------------------------------------------------------------
[root@cybertech ~]#

WSS

So, just run iperf until they take notice..

ionswitch_stan

@CamoYoshi said: Wednesday, 8AM local time (CST / GMT -6)

Bummer, 5PM EST THursday.

dedicados

@Nyr said: That was hard.

thats what she said..

vyas

@cybertech welcome back from your mini break. Glad to see the bench ?

poisson

@dedicados said:

@Nyr said: That was hard.

thats what she said..

Maybe he said it.

dahartigan

@poisson said:

@dedicados said:

@Nyr said: That was hard.

thats what she said..

Maybe he said it.

Did you just assume his her gender?!

Jord

@dahartigan said:

@poisson said:

@dedicados said:

@Nyr said: That was hard.

thats what she said..

Maybe he said it.

Did you just assume his her gender?!

Maybe gender fluid?

vyas

@Jord said:

@dahartigan said:

@poisson said:

@dedicados said:

@Nyr said: That was hard.

thats what she said..

Maybe he said it.

Did you just assume his her gender?!

Maybe gender fluid?

or maybe they are earthworms

debaser

Seems they still accept orders. Payment in the checkout process is limited to direct debit, but in the customer area everything seems still available. Didn't really pay of course, so not 100% sure.

InceptionHosting

It takes <10 minutes to set all products out of stock, just saying...

it takes less than 2 minutes to hide all order links.

dahartigan

@AnthonySmith said:
It takes <10 minutes to set all products out of stock, just saying...

it takes less than 2 minutes to hide all order links.

Or save 12 mins and be a scammer.

vyas

@debaser said:
Seems they still accept orders. Payment in the checkout process is limited to direct debit, but in the customer area everything seems still available. Didn't really pay of course, so not 100% sure.

Any bench ? :-)

Clouvider

@AnthonySmith said:
It takes <10 minutes to set all products out of stock, just saying...

it takes less than 2 minutes to hide all order links.

Way less, you achieve both with a single SQL query. Don’t even need to specify the “where” part given the situation.

InceptionHosting

@Clouvider said:

@AnthonySmith said:
It takes <10 minutes to set all products out of stock, just saying...

it takes less than 2 minutes to hide all order links.

Way less, you achieve both with a single SQL query. Don’t even need to specify the “where” part given the situation.

If that was an option to him I don't think this situation would have happened to begin with.

Jord

Well, he doesn't care now, everything will die and he'll start up DocHost next.

Clouvider

Nothing in companies house just yet ;-)

InceptionHosting

@Clouvider said:
Nothing in companies house just yet ;-)

Well lets be sure people report their last transactions via companies house to force him in to doing things properly or he will loose the ability to start a new company.

Jord

@AnthonySmith said:

@Clouvider said:
Nothing in companies house just yet ;-)

Well lets be sure people report their last transactions via companies house to force him in to doing things properly or he will loose the ability to start a new company.

I wonder if anyone reported him to the ICO.

InceptionHosting

@Jord said:

@AnthonySmith said:

@Clouvider said:
Nothing in companies house just yet ;-)

Well lets be sure people report their last transactions via companies house to force him in to doing things properly or he will loose the ability to start a new company.

I wonder if anyone reported him to the ICO.

He claims he did that himself in this very thread, so if he did not and made a public announcement that he did, that might raise an eyebrow.

Jord

@AnthonySmith said:

@Jord said:

@AnthonySmith said:

@Clouvider said:
Nothing in companies house just yet ;-)

Well lets be sure people report their last transactions via companies house to force him in to doing things properly or he will loose the ability to start a new company.

I wonder if anyone reported him to the ICO.

He claims he did that himself in this very thread, so if he did not and made a public announcement that he did, that might raise an eyebrow.

Everything he said raised an eyebrow, just hope he doesn't start up again and continue where he left off.

Neoon

Curve replied today "as a gesture of goodwill".
As far as I know its possible to pull back any CC transactions within 6 weeks without any problems, so I do not get where the issue was.

They where just slow and likely exceeded that time window but that is not a reason to come up like that.
Still, was a good reason to ditch them, the support is terrible and slow.

Lee

@AnthonySmith said: He claims he did that himself in this very thread, so if he did not and made a public announcement that he did, that might raise an eyebrow.

He didn't, I called him out for that on LET. He said he reported it via a 'phone call', that is not how the ICO works.

InceptionHosting

@Lee said:

@AnthonySmith said: He claims he did that himself in this very thread, so if he did not and made a public announcement that he did, that might raise an eyebrow.

He didn't, I called him out for that on LET. He said he reported it via a 'phone call', that is not how the ICO works.

Well I read that somewhere, and it certainly was not LET, either way, yes that's not how that works.

MikePT

@Lee said:

@AnthonySmith said: He claims he did that himself in this very thread, so if he did not and made a public announcement that he did, that might raise an eyebrow.

He didn't, I called him out for that on LET. He said he reported it via a 'phone call', that is not how the ICO works.

Oh well. I doubt he has done anything at all. But, he should stop taking new orders and accepting payments, direct debit seems to work still as another user reported.
Shouldn't he just open insolvency? He is doing it wrong.

CamoYoshi

@ionswitch_stan said:

@CamoYoshi said: Wednesday, 8AM local time (CST / GMT -6)

Bummer, 5PM EST THursday.

Damn! Was only a day off...

debaser

I just got a message from PayPal that my payment to HostDoc will be reimbursed proportionally. Bit faster than expected and it's already refunded to my creditcard as well.

vyas

Did you file a dispute or was that initiated from Hostdoc side?

Thx

debaser

@vyas said:
Did you file a dispute or was that initiated from Hostdoc side?

It was a dispute, sorry for not mentioning that (mentioned it in this thread, but that's probably 3 pages earlier by now).

deepak_leb

Saddoc ?.

Unsustainable & bargained offers ruined him.

Neoon

Interesting, no idea if that's pure PR or FAST.
Still they do not state any time window.

InceptionHosting

You know what, i bet that turtle is not even mad.

mobile

i still didn't receive my refund lol. dispute time

InceptionHosting

@mobile said:
i still didn't receive my refund lol. dispute time

Dispute time was about 2 weeks ago:)

Neoon

@AnthonySmith said:
You know what, i bet that turtle is not even mad.

Maybe, at least they replied within 14 hours now.

Voss

There are a ton of reliable hosts out here that have been performing as expected (e.g. BuyVM/Ramnode), but I haven't touched other hosts in years. It's a risk for bottom-of-the-barrel pricing for 'companies' (barely registered) are run by just barely competent pirates.

seriesn

@Voss said:
just barely competent pirates.