@jarland said:
Just a quick note on where I’ve settled for resold MXroute services from NexusBytes:
Everyone will get an email letting them know that their services will not be altered or harmed until a date at least 1 year in the future, and given a recommendation on where and how to migrate their services.
Basically I don’t want to take up the plans, deal with manually proving and approving all of their discounts and such, and I don’t want think I have incentives for another reseller that would make that amount of work worth it to them either. It’s really the cost to benefit ratio, and I think this is a healthy middle ground between letting users know our resellers are supported and backed by us in an emergency and just making sure everyone has ample time to get where they need to be.
It’s less than I wanted to do but it’s more than I should be obligated to do, compromising on both ends usually seems to offer the best balance.
@jarland said:
Just a quick note on where I’ve settled for resold MXroute services from NexusBytes:
Everyone will get an email letting them know that their services will not be altered or harmed until a date at least 1 year in the future, and given a recommendation on where and how to migrate their services.
Basically I don’t want to take up the plans, deal with manually proving and approving all of their discounts and such, and I don’t want think I have incentives for another reseller that would make that amount of work worth it to them either. It’s really the cost to benefit ratio, and I think this is a healthy middle ground between letting users know our resellers are supported and backed by us in an emergency and just making sure everyone has ample time to get where they need to be.
It’s less than I wanted to do but it’s more than I should be obligated to do, compromising on both ends usually seems to offer the best balance.
@root said: @jarland - if an active email account at SmallWeb is "disabled" on "lucy" server, what can be done?
Is it the DA login that says disabled? If so, that goes back to an older issue. The account needs a password reset. This is ideally done through the provider's billing portal because the password reset on the DA login form is unlikely to get an email through (because it's so poorly designed and neighbors the excessive LetsEncrypt notices that I killed in a way that hits both).
Do everything as though everyone you’ll ever know is watching.
@root said: @jarland - if an active email account at SmallWeb is "disabled" on "lucy" server, what can be done?
Is it the DA login that says disabled? If so, that goes back to an older issue. The account needs a password reset. This is ideally done through the provider's billing portal because the password reset on the DA login form is unlikely to get an email through (because it's so poorly designed and neighbors the excessive LetsEncrypt notices that I killed in a way that hits both).
Is it not a suspended account? (Had one earlier show up as “Disabled”)
@root said: @jarland - if an active email account at SmallWeb is "disabled" on "lucy" server, what can be done?
Is it the DA login that says disabled? If so, that goes back to an older issue. The account needs a password reset. This is ideally done through the provider's billing portal because the password reset on the DA login form is unlikely to get an email through (because it's so poorly designed and neighbors the excessive LetsEncrypt notices that I killed in a way that hits both).
Is it not a suspended account? (Had one earlier show up as “Disabled”)
On Lucy there was an incident where I made a mistake and had to reconstruct /etc/passwd by hand. I couldn't recover /etc/passwd or /etc/shadow without a multi-week restore process (thanks jetbackup for your incredible performance at scale), so I reconstructed /etc/passwd by hand and instructed resellers in an email that DA passwords would need to be reset, as /etc/shadow had no entry for the users and that process would create them. DirectAdmin interprets lack of an entry in /etc/shadow as the account being disabled, and returns that error.
Do everything as though everyone you’ll ever know is watching.
Tried a password change. It ain't working. It still shows disabled. Anyway thanks @jarland - Respect.
SmallWeb is dead anyway so I will just leave it at that. I have another email account with other reseller to switch the project I had there. It's still sad to see this provider go.
@root said:
Tried a password change. It ain't working. It still shows disabled. Anyway thanks @jarland - Respect.
SmallWeb is dead anyway so I will just leave it at that. I have another email account with other reseller to switch the project I had there. It's still sad to see this provider go.
I think, because of that issue on Lucy, when I send out emails notifying users of a termination date and giving them suggestions to migrate, I might want to reset their DA passwords and send them unique ones along with instructions to change it.
Working thought, but if users are stuck on this it really isn't the position their accounts need to die in.
Do everything as though everyone you’ll ever know is watching.
Yup can confirm what was left at my SmallWeb account on the LAX server is now gone. Also DNS for the panel no longer exists either (used to be lax.dapanel.net).
Annoyingly it just autorenewed using my account credit I had left, too only a few days ago.
Cheap dedis are my drug, and I'm too far gone to turn back.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural. It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@jarland said:
Just a quick note on where I’ve settled for resold MXroute services from NexusBytes:
Everyone will get an email letting them know that their services will not be altered or harmed until a date at least 1 year in the future, and given a recommendation on where and how to migrate their services.
Basically I don’t want to take up the plans, deal with manually proving and approving all of their discounts and such, and I don’t want think I have incentives for another reseller that would make that amount of work worth it to them either. It’s really the cost to benefit ratio, and I think this is a healthy middle ground between letting users know our resellers are supported and backed by us in an emergency and just making sure everyone has ample time to get where they need to be.
It’s less than I wanted to do but it’s more than I should be obligated to do, compromising on both ends usually seems to offer the best balance.
@MGarbis, @jarland is keeping the service up for you until he ask you to either switch to him or other providers.
@jarland said:
Legal opinion seems to agree with two points:
The provider could likely take legal action against me, and while it’s not a guarantee that they could win anything from it, there’s enough there to discuss their options if they wanted to.
I should create an agreement with resellers to announce my intended course of action in such a case, moving forward.
So realistically, my liability here is potentially opening myself up for litigation from NexusBytes. That means one person could potentially give me trouble over it if he desired to.
I’d be willing to take that risk under the circumstances. Because I don’t anticipate legal action from NB. I’ll review the variables again, continue my attempts to reach the reseller, and if/when the time is right I’ll contact the customers and request their consent for the next step.
The extreme refusal to take minor legal risks doesn’t appear, to me, to be majorly helping corporations in America. There is continually plenty of legitimate litigation against them. The right thing to do is the right thing to do, whether it opens up risk or not. It’s fine to be calculated and not make large risks, which this isn’t (imagine the loss value that could be sought, it isn’t high), but never taking any isn’t brave or protecting anyone in the end is I suppose my point.
I know what you're thinking of doing, just don't do it, or you'll get sued for it.
Just offer a refugee plan and terminate the NB reseller service as soon as payment is late, the drama will come anyway.
@jarland said:
Legal opinion seems to agree with two points:
The provider could likely take legal action against me, and while it’s not a guarantee that they could win anything from it, there’s enough there to discuss their options if they wanted to.
I should create an agreement with resellers to announce my intended course of action in such a case, moving forward.
So realistically, my liability here is potentially opening myself up for litigation from NexusBytes. That means one person could potentially give me trouble over it if he desired to.
I’d be willing to take that risk under the circumstances. Because I don’t anticipate legal action from NB. I’ll review the variables again, continue my attempts to reach the reseller, and if/when the time is right I’ll contact the customers and request their consent for the next step.
The extreme refusal to take minor legal risks doesn’t appear, to me, to be majorly helping corporations in America. There is continually plenty of legitimate litigation against them. The right thing to do is the right thing to do, whether it opens up risk or not. It’s fine to be calculated and not make large risks, which this isn’t (imagine the loss value that could be sought, it isn’t high), but never taking any isn’t brave or protecting anyone in the end is I suppose my point.
I know what you're thinking of doing, just don't do it, or you'll get sued for it.
Just offer a refugee plan and terminate the NB reseller service as soon as payment is late, the drama will come anyway.
As i posted the following on the other Green Forums:
@SGraf said: @Everyone Using The NB/Ex Smallweb Webhosting: I will offer you FREE 1 Year of a Small or Medium Web hosting Package in my Amsterdam Location. Just open a Ticket with a screenshot of the NB Billing area showing you have a plan active.
(Usual Fraud Checks/Control does apply, I reserve the right to stop offering this - To new Users at any time. Limit: 1 Per User)
The offer for:
1 Year of Free Webhosting (Small or Medium Plan)
to Users of the Smallweb/Nexusbytes Webhosting Services (before they went down)
is still valid!
Now available in .NL and .AT
However as the Billing Portal is down, I'm also happy to accept a screenshot of the PayPal transaction where you paid for the service to NB/Smallweb - as proof.
@terrorgen said:
I guess PayPal charge backs are now fair game for those with servers that went offline.
LOOL
I was thinking that days ago because my annual plan ends in July, but I don't know... PayPal is already very rude with customers from my country, so it's not crazy that they think I'm the scammer
@terrorgen said:
I guess PayPal charge backs are now fair game for those with servers that went offline.
LOOL
I was thinking that days ago because my annual plan ends in July, but I don't know... PayPal is already very rude with customers from my country, so it's not crazy that they think I'm the scammer
Paypal is a business; it's main goal is in it's own profits and it's own protection. Paypal does not care about your race or your skin colour. Stop making this look like racism in order to victimise yourself with the purpose of looking somewhat important. If you feel like blaming someone, blame the provider for failing to honour your contract, but not a payment processor.
If your annual plan ends in July, this means you have passed the 180 days mark as per Paypal terms for disputes. Tough luck on anybody in this position (including me). May NexusBytes enjoy the money they took.
@terrorgen said:
I guess PayPal charge backs are now fair game for those with servers that went offline.
LOOL
I was thinking that days ago because my annual plan ends in July, but I don't know... PayPal is already very rude with customers from my country, so it's not crazy that they think I'm the scammer
Paypal is a business; it's main goal is in it's own profits and it's own protection. Paypal does not care about your race or your skin colour. Stop making this look like racism in order to victimise yourself with the purpose of looking somewhat important. If you feel like blaming someone, blame the provider for failing to honour your contract, but not a payment processor.
If your annual plan ends in July, this means you have passed the 180 days mark as per Paypal terms for disputes. Tough luck on anybody in this position (including me). May NexusBytes enjoy the money they took.
C'mon now ... calm down. He never said anything about his skin color. He said he lives in a region with a high risk factor so they get higher scrutiny when they charge back.
@terrorgen said:
I guess PayPal charge backs are now fair game for those with servers that went offline.
LOOL
I was thinking that days ago because my annual plan ends in July, but I don't know... PayPal is already very rude with customers from my country, so it's not crazy that they think I'm the scammer
Paypal is a business; it's main goal is in it's own profits and it's own protection. Paypal does not care about your race or your skin colour. Stop making this look like racism in order to victimise yourself with the purpose of looking somewhat important. If you feel like blaming someone, blame the provider for failing to honour your contract, but not a payment processor.
If your annual plan ends in July, this means you have passed the 180 days mark as per Paypal terms for disputes. Tough luck on anybody in this position (including me). May NexusBytes enjoy the money they took.
C'mon now ... calm down. He never said anything about his skin color. He said he lives in a region with a high risk factor so they get higher scrutiny when they charge back.
Can't blame him. There are people from a certain country who goes to victim mode really quickly.
@terrorgen said:
I guess PayPal charge backs are now fair game for those with servers that went offline.
LOOL
I was thinking that days ago because my annual plan ends in July, but I don't know... PayPal is already very rude with customers from my country, so it's not crazy that they think I'm the scammer
Paypal is a business; it's main goal is in it's own profits and it's own protection. Paypal does not care about your race or your skin colour. Stop making this look like racism in order to victimise yourself with the purpose of looking somewhat important. If you feel like blaming someone, blame the provider for failing to honour your contract, but not a payment processor.
If your annual plan ends in July, this means you have passed the 180 days mark as per Paypal terms for disputes. Tough luck on anybody in this position (including me). May NexusBytes enjoy the money they took.
C'mon now ... calm down. He never said anything about his skin color. He said he lives in a region with a high risk factor so they get higher scrutiny when they charge back.
Can't blame him. There are people from a certain country who goes to victim mode really quickly.
Oh no doubt ... but I'm starting to see similarly people jump to attack mode really quickly too. Both behaviors are "wrong"(*1).
*1 - Exclusively my opinion and only relevant to this location. Other Green Forums need not apply.
@skorous said:
Oh no doubt ... but I'm starting to see similarly people jump to attack mode really quickly too. Both behaviors are "wrong".
Attack mode is good when people complain without grounds (180+ days passed = no refund as per PayPal terms).
However, you might have forgotten this is a thread where everything tends to go into attack mode. A provider has deadpooled, left customers hanging without any announcements, without any support, and adopted the tactic of total silence. With all this deadpool in effect, owner still has fans though, making the whole mess even more interesting as a popcorn drama (*1).
*1 - This is my opinion, because I like dramas too, other green forums included.
@skorous said:
Oh no doubt ... but I'm starting to see similarly people jump to attack mode really quickly too. Both behaviors are "wrong".
Attack mode is good when people complain without grounds (180+ days passed = no refund as per PayPal terms).
However, you might have forgotten this is a thread where everything tends to go into attack mode. A provider has deadpooled, left customers hanging without any announcements, without any support, and adopted the tactic of total silence. With all this deadpool in effect, owner still has fans though, making the whole mess even more interesting as a popcorn drama (*1).
@FrankZ@Mason Can we please get this officially documented as an exception to the "Don't be a dick" rule? I wasn't aware that a provider deadpooling is a free pass and I'm a bit miffed that I've missed so many opportunities.
@skorous said:
Oh no doubt ... but I'm starting to see similarly people jump to attack mode really quickly too. Both behaviors are "wrong".
Attack mode is good when people complain without grounds (180+ days passed = no refund as per PayPal terms).
However, you might have forgotten this is a thread where everything tends to go into attack mode. A provider has deadpooled, left customers hanging without any announcements, without any support, and adopted the tactic of total silence. With all this deadpool in effect, owner still has fans though, making the whole mess even more interesting as a popcorn drama (*1).
I wasn't aware that a provider deadpooling is a free pass and I'm a bit miffed that I've missed so many opportunities.
Well... @seriesn is not banned or retired. Maybe such fact could be considered as an answer to your concern.
@skorous said:
Oh no doubt ... but I'm starting to see similarly people jump to attack mode really quickly too. Both behaviors are "wrong".
Attack mode is good when people complain without grounds (180+ days passed = no refund as per PayPal terms).
However, you might have forgotten this is a thread where everything tends to go into attack mode. A provider has deadpooled, left customers hanging without any announcements, without any support, and adopted the tactic of total silence. With all this deadpool in effect, owner still has fans though, making the whole mess even more interesting as a popcorn drama (*1).
I wasn't aware that a provider deadpooling is a free pass and I'm a bit miffed that I've missed so many opportunities.
Well... @seriesn is not banned or retired. Maybe such fact could be considered as an answer to your concern.
Not sure how that's relevant. I'm asking for an exception to the "Don't be a Dick" rule. Something like, "Anytime a provider deadpools there is a mourning period of [x] days where people are free to be asshats to each other no questions asked." I've apparently been misunderstanding the rule for the past several years.
Perhaps you can help. Do we start from the last date they make an appearance? The first server going offline? The last? This is going to be a nightmare to document but it's obviously important work. We need to get this right.
Comments
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TL;DR
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
Reasonable and kind.
[ IncogNET LLC ] - Since 2020
[ The Internet Speech & Privacy Company ]
dang i was a bit late noticing this thread.
now i cant access my smallweb da panel. :'(
luckily i still can access my ftp.
That's a good find. Propably there are clients who don't know that.
DA panel down doesn't mean your service is fully down.
Zmw nb hlfo uiln lfg gszg hszwld gszg orvh uolzgrmt lm gsv uolli
Hszoo yv orugvw—mvevinliv!
@jarland - if an active email account at SmallWeb is "disabled" on "lucy" server, what can be done?
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Those aren't his clients so ... talk to your reseller?
@seriesn help
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
@bob help
blog archives
Is it the DA login that says disabled? If so, that goes back to an older issue. The account needs a password reset. This is ideally done through the provider's billing portal because the password reset on the DA login form is unlikely to get an email through (because it's so poorly designed and neighbors the excessive LetsEncrypt notices that I killed in a way that hits both).
Do everything as though everyone you’ll ever know is watching.
Is it not a suspended account? (Had one earlier show up as “Disabled”)
Michael from DragonWebHost & OnePoundEmail
On Lucy there was an incident where I made a mistake and had to reconstruct /etc/passwd by hand. I couldn't recover /etc/passwd or /etc/shadow without a multi-week restore process (thanks jetbackup for your incredible performance at scale), so I reconstructed /etc/passwd by hand and instructed resellers in an email that DA passwords would need to be reset, as /etc/shadow had no entry for the users and that process would create them. DirectAdmin interprets lack of an entry in /etc/shadow as the account being disabled, and returns that error.
Do everything as though everyone you’ll ever know is watching.
Tried a password change. It ain't working. It still shows disabled. Anyway thanks @jarland - Respect.
SmallWeb is dead anyway so I will just leave it at that. I have another email account with other reseller to switch the project I had there. It's still sad to see this provider go.
Cloudcone | Crunchbits | Dartnode | Dedirock | Georgedatacenter | Gigahost | Hostbilby | Host-c | Hostdzire | Hostsailor | Namecrane | Nuyek | Realtoxmedia | Servarica | Terabit | Tnahosting | Virmach
I think, because of that issue on Lucy, when I send out emails notifying users of a termination date and giving them suggestions to migrate, I might want to reset their DA passwords and send them unique ones along with instructions to change it.
Working thought, but if users are stuck on this it really isn't the position their accounts need to die in.
Do everything as though everyone you’ll ever know is watching.
Wonder if purelymail just use Amazon for outbound SMTP ...
Client area is down. One of my reseller hosting server is up yet
SmallWeb is gone.
Edit: Memories
Michael from DragonWebHost & OnePoundEmail
Yup can confirm what was left at my SmallWeb account on the LAX server is now gone. Also DNS for the panel no longer exists either (used to be lax.dapanel.net).
Annoyingly it just autorenewed using my account credit I had left, too only a few days ago.
Cheap dedis are my drug, and I'm too far gone to turn back.
I'm pretty sure panel is the Pony's.. I humbly copied it and changed it to "portal" during my time..
I am very sorry my friend
Michael from DragonWebHost & OnePoundEmail
Memory Lane Pt 2
Michael from DragonWebHost & OnePoundEmail
Francisco
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Sorry boss.
Francisco
Make BigWeb version!
https://microlxc.net/
blog archives
Well, my Miami VM has been down for 4 hours...
no billing or management panel access
it was good while it lasted...
Backend Ruby Dev and Linux user
Miami down.
Any remaining location up?
NL finally down
DM us for private tracker invite.
Man Down Man Down!
The Yeti has left the building.
bob ded
You know I have been thinking about this today as I scurried around fixing things and I think I am going to ride this one out.
In other words I am staying I am not leaving. Make me leave if you think you are able but I am staying.
The Yeti has left the building.
Yeah, my storage is gone.
Mail is still working. Where to move what to do?
Zmw nb hlfo uiln lfg gszg hszwld gszg orvh uolzgrmt lm gsv uolli
Hszoo yv orugvw—mvevinliv!
Type refugee into the search box.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural.
It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
Set up a secondary MX and backup now
@MGarbis, @jarland is keeping the service up for you until he ask you to either switch to him or other providers.
DM us for private tracker invite.
I know what you're thinking of doing, just don't do it, or you'll get sued for it.
Just offer a refugee plan and terminate the NB reseller service as soon as payment is late, the drama will come anyway.
Advice from a lawyer
https://purplehost.com.br - Reliable, secure and affordable game hosting.
Wait, we have Saul Goodman at LES?
Ympker's VPN LTD Comparison, Uptime.is, Ympker's GitHub.
Some (All?) servers in Los Angeles are still up.
dnscry.pt - Public DNSCrypt resolvers hosted by LowEnd providers • Need a free NAT LXC? -> https://microlxc.net/
As i posted the following on the other Green Forums:
The offer for:
1 Year of Free Webhosting (Small or Medium Plan)
to Users of the Smallweb/Nexusbytes Webhosting Services (before they went down)
is still valid!
Now available in .NL and .AT
However as the Billing Portal is down, I'm also happy to accept a screenshot of the PayPal transaction where you paid for the service to NB/Smallweb - as proof.
I guess PayPal charge backs are now fair game for those with servers that went offline.
DM us for private tracker invite.
LOOL
I was thinking that days ago because my annual plan ends in July, but I don't know... PayPal is already very rude with customers from my country, so it's not crazy that they think I'm the scammer
Backend Ruby Dev and Linux user
Paypal is a business; it's main goal is in it's own profits and it's own protection. Paypal does not care about your race or your skin colour. Stop making this look like racism in order to victimise yourself with the purpose of looking somewhat important. If you feel like blaming someone, blame the provider for failing to honour your contract, but not a payment processor.
If your annual plan ends in July, this means you have passed the 180 days mark as per Paypal terms for disputes. Tough luck on anybody in this position (including me). May NexusBytes enjoy the money they took.
Cloudcone | Crunchbits | Dartnode | Dedirock | Georgedatacenter | Gigahost | Hostbilby | Host-c | Hostdzire | Hostsailor | Namecrane | Nuyek | Realtoxmedia | Servarica | Terabit | Tnahosting | Virmach
C'mon now ... calm down. He never said anything about his skin color. He said he lives in a region with a high risk factor so they get higher scrutiny when they charge back.
@MichaelCee did you get back smallweb domain
https://webhorizon.net
Can't blame him. There are people from a certain country who goes to victim mode really quickly.
DM us for private tracker invite.
Oh no doubt ... but I'm starting to see similarly people jump to attack mode really quickly too. Both behaviors are "wrong"(*1).
*1 - Exclusively my opinion and only relevant to this location. Other Green Forums need not apply.
Attack mode is good when people complain without grounds (180+ days passed = no refund as per PayPal terms).
However, you might have forgotten this is a thread where everything tends to go into attack mode. A provider has deadpooled, left customers hanging without any announcements, without any support, and adopted the tactic of total silence. With all this deadpool in effect, owner still has fans though, making the whole mess even more interesting as a popcorn drama (*1).
*1 - This is my opinion, because I like dramas too, other green forums included.
Cloudcone | Crunchbits | Dartnode | Dedirock | Georgedatacenter | Gigahost | Hostbilby | Host-c | Hostdzire | Hostsailor | Namecrane | Nuyek | Realtoxmedia | Servarica | Terabit | Tnahosting | Virmach
@FrankZ @Mason Can we please get this officially documented as an exception to the "Don't be a dick" rule? I wasn't aware that a provider deadpooling is a free pass and I'm a bit miffed that I've missed so many opportunities.
I
Well... @seriesn is not banned or retired. Maybe such fact could be considered as an answer to your concern.
Cloudcone | Crunchbits | Dartnode | Dedirock | Georgedatacenter | Gigahost | Hostbilby | Host-c | Hostdzire | Hostsailor | Namecrane | Nuyek | Realtoxmedia | Servarica | Terabit | Tnahosting | Virmach
Not sure how that's relevant. I'm asking for an exception to the "Don't be a Dick" rule. Something like, "Anytime a provider deadpools there is a mourning period of [x] days where people are free to be asshats to each other no questions asked." I've apparently been misunderstanding the rule for the past several years.
Perhaps you can help. Do we start from the last date they make an appearance? The first server going offline? The last? This is going to be a nightmare to document but it's obviously important work. We need to get this right.