Communication channels when billing panel is offline

mikho

@terrahost said:

If I’m not checking in an Asylum, I will take a look.

Theres also a couple of status pages on my list.
http://staytus.co/ Being one of them.

We recently switched to Staytus on terrahoststatus.com. It's great, and with the Markdown mod (see github) you can also format the text nicely

You used to use: cachethq.io, what made you change?
They seem very similar, could you point out why Staytus is "better" ?

terrahost

@mikho said:

@terrahost said:

If I’m not checking in an Asylum, I will take a look.

Theres also a couple of status pages on my list.
http://staytus.co/ Being one of them.

We recently switched to Staytus on terrahoststatus.com. It's great, and with the Markdown mod (see github) you can also format the text nicely

You used to use: cachethq.io, what made you change?
They seem very similar, could you point out why Staytus is "better" ?

They are very similar, but Staytus is in our opinion better. We changed mainly because of a few bugs in Cachethq. For instance when creating a maintenance post, it would be removed from the site once it hit the time on the post. It made us essentially create issues for maintenance to keep the history and it didn't work well.

Staytus works great, has an API and we've integrated it into Slack for both our customers on our slack community and ourselves.

milkboy

How about simple Chatbots? though it takes time to set up, its better in the long run & more versatile than status page IMO

Plus it means less people to hassle you.

gestiondbi

@WSS said:

@mikho said:
I’m leaning towards getting a proper status page, everyone who could use the billing panel will be able to see the status page and announcements there.

They don't look; they won't look. If you have a chat button, that will be used 99.9423% of the time.

I confirmed. 99% they take the time to open a ticket without checking the status page first.