Fourplex Billing System Outage Resolved
Between Wednesday and now, our (Fourplex Telecom LLC) had a WHMCS billing outage. This was due to data corruption on the (non-Fourpelx) VPS we used for our billing system. We needed to start a new WHMCS installation at a rival host.
No Ryzen or Storage customer data has been lost.
We worked tirelessly to restore the billing system. Having to add VPS customers manually meant we made many mistakes we needed to correct.
Customer passwords will need resetting as the password salts have changed. You can reset it here: https://billing.fourplex.net/index.php?rp=/password/reset
If you were on a promotion we will honor it. For orders before October 25, your coupon code will not be visible. We may add placeholder coupon codes within the next few days.
If you got a "New VPS" information from us between October 21 and October 25 3:00 PM, we were just recreating the VPS on the new WHMCS installation. Your VPS was not wiped. Existing VPS customers will see an OS as "AlmaLinux 8" in WHMCS, but your chosen OS is still installed with all your data.
However, Static IP Tunneling has unfortunately been discontinued due to low demand. If you are a static IP tunneling customer you can PM or email us and we can process a refund of your last monthly or yearly tunneling billing cycle.
On the plus side, we have most recently enabled ordering after this outage. The two common LES coupon codes are still available.
Again, we're very sorry about this, but this was outside of our control.