C-Servers Announces Becoming Platform-Independent
cservers
Provider
Hello. At C-Servers, we always look for ways to improve our existing offerings and to provide the best possible market pricing for our customers at any point in time.
The recent development on market pricing in several fronts, with relevant increases accross purchasing several components and data-center space, along with some specific improvements we wanted to add to our offer, have led us to do a fundamental change on our most purchased product:
On the next days, C-Servers is departing from VirtFusion and becoming platform-independent.
We'll change our customers to a new platform, C-Servers EagleKey, with several technical advantages and an entirely different, simplified and fully integrated approach to our offering. We're bringing our most-sold product range in-house and adding to it extra possibilities, including Dedicated Servers (soon) and Resellers for our products (also very soon).
Over the past three weeks, over 140.000 lines of code were written and many tests and hardening were conducted, function-wise and security-wise, in order to guarantee our customers the best possible experience. Our chosen basis, .NET 10 LTS with Blazor, also allows us to do runtime changes with minimal to zero disruption at any point in time and to correct and react to any issues very quickly, which is an advantage. Our agent on the nodes, written in Go, allows our customers to have more performance available by not having to run PHP on every dedicated server.
We're also introducing several brand-new technologies for the benefit of our customers: this includes Cloud Hypervisor KVM with microVMs (Direct Linux Kernel) and several RAM improvements both from CHV and from us on this new launch. A Debian 13 VM under CHV, with the optimizations, has reduced from around 220MB to just 85MB without removing essential packages - providing you more room for what you wish to do.
Our NAT management also changes, from iptables to nftables, with improved response and technical conditions for our IPv4 NAT customers and a new button, "Flush NAT", automatically available for customers, in order to address a long-reported rare technical bug with connections on NAT. IPv6 provisioning will also start to be automatic on Zeta.9 Coventry and general dual-NIC servers as well.
The management interface at the WebStore will not change; it's only the Portal, and several underlying specifics, that change.
Most importantly: OS changes to CHV are opt-in, meaning that the templates are there should you wish to save on RAM on your system, but by default you'll still stay on QEMU/KVM; and the migration will incur zero server and zero IPv6 downtime, with a mere 15-second downtime for NAT IPv4 only due to the automated change from iptables to nftables, when it happens.
Lastly, this change allows us to publicly commit to this very important announcement: our low prices will be kept low. No increases for 2026 at C-Servers! We hope these news make you happy.
This is just a small summary on the upcoming improvements. Full details on the many, many technical specifics, reasoning and improvements are available here.
Let's C-Servers independently, shall we?
Have a great weekend!
Comments
Woohoo 🍻
Hi @cservers
I received a suspension notice stating: “Port scanning/worm propagation patterns: 172 different destinations per every 12h (average), 1/3rd unanswered (SYN_SENT).”
This VPS only runs Jellyfin, Navidrome, qbittorrent and rclone, and I’ve been using the same setup for about a year and a half without issues. I suspect the new C‑Servers EagleKey implementation may have flagged a false positive, possibly because I’m using a custom Alpine Linux installation. I’m happy to reinstall the VPS using the official EagleKey image if needed.
The performance of this VPS has been excellent, and I’ve had no complaints at all.
I’m posting the issue here because I’m currently unable to reach support through the web form.
Could you please review this for me? Thank you in advance.
Service - NanoVPS-II 768 DiskPlus (Zeta.6) FI (#1632) (vps-1632 - 192.168.240.207) - 14.63$
No - #1632
Hi, I'd also like some clarification around this. I usually do a custom install with Debian so I can implement LUKS. I don't know if what is mentioned about "direct linux booting" being a problem in this case. Can I still do custom installs on the new system? I'm concerned I'm locked out of my custom install method if I ever choose to reinstall
...congrats?
OpenVPN installer | WireGuard installer
(read it like a old Indian politician who dunno about what he's taking about) Big data, AI, machine learning
Hello @sicksaint - we don't provide support here for these matters. The support platform is up - you do need to go first to the Live Chat (available on the website or at support.c-servers.co.uk).
There's also a Knowledge Base article covering how to deal with the Live Chat correctly so that you can get to the ticketing section, if you're having difficulties with it.
But once we have the ticket we'll take a look at your case. The probable culprit will be qbittorrent over TCP, everything else seems quite reasonable.
Direct Linux Booting is essentially Cloud Hypervisor on the microVM variant (so CHV/KVM). You can do LUKS without any problem custom-installing via QEMU templates, yes.
Custom installs are available and will continue to be available, yes, but not from systems on "CHV Direct Kernel", due to the fact that microVM on CHV doesn't support loading ISOs on boot (lacks a UEFI for extra speed and RAM savings, can't load a drive on boot). You need to reinstall first with distributions that use QEMU.
We do not intend on ever restricting completely ISO utilization and we will continue providing templates on QEMU (and in fact extend them to other uses!). Any template on QEMU automatically activates the ISO capabilities.
You can go back and forth as well using QEMU and CHV templates - using CHV by default, and e.g. whenever you need to install something custom just reinstall with a QEMU template first, then you'll have the ISO capabilities available again on the panel (press F5). They're interchangeable.
Of course, if e.g. you intend to use QEMU for systems that have a CHV OS template, you'll lose the several I/O optimizations and RAM savings of CHV and our own design, but it's possible.
At the moment these are the templates on QEMU:
Everything else is Cloud Hypervisor.
Thanks so much for the clear explanation! In the post it wasn't clear to me if QEMU would just be gone if I ever reinstalled via template and couldn't get it back. Thankfully I'm not on a low ram plan so I'm not too concerned about the RAM saving, but that sounds super awesome for people who are! I'm always so surprised at how much mileage you can get out of a Debian install on a 512mb instance. All of this sounds very cool and thanks for continuing to innovate!
Thanks @cservers I have just created a support ticket.
Tiago from @cservers reactivated the VPS quickly and without any issues, showing excellent responsiveness and customer care. I would strongly recommend them as a solid choice for anyone looking for a cheap and quality VPS.
is qbittorrent use not allowed even say if seeding a linux ISO? what was the resolution
I was asked to use UDP over TCP for qbittorrent to avoid the flagging. In addition to this, I might need to reduce the number of peers in the qbittorrent settings panel.
This is terrifying.
love me some good old ai generated svgs lol
There's an issue with the management panel—none of the login methods are working right now.“Error.
An error occurred while processing your request.
Request ID: 00-b11b72c025266905722a6cf568f22173-fbeb8106ece8e05d-00
Development Mode
Swapping to Development environment will display more detailed information about the error that occurred.
The Development environment shouldn't be enabled for deployed applications. It can result in displaying sensitive information from exceptions to end users. For local debugging, enable the Development environment by setting the ASPNETCORE_ENVIRONMENT environment variable to Development and restarting the app.”
Sorted out since around a couple of hours ago.
We found these actually funny, so we let them stay
@cservers,
EagleKey seems to be working pretty well, although a bit slow for me. Otherwise, no issues!
I did want to make you aware that I received some emails about one of my services exceeding CPU usage. When I went to look, I had two services that were using more CPU than they should, and when I connected via console, they were both stuck booting with a kernel panic. I reinstalled the OS, which fixed the issue. Thought I'd let you know in case you're seeing this in other places.
Congrats
LumanexAI: Our in-house AI model for free 🚀
Glad things are smooth-sailing now, faster or slower.
As for the CPU - thank you for the heads up. That is a relevant question but, unfortunately, it can happen with any Linux machine, sometimes these do simply fail to boot... The advance warning is made (among other things) precisely for that, to allow for some time to correct any issues and for the user to intervene autonomously, and even 1st suspensions past that are not that harsh now (they're only 12 hours).
It's all much more progressive on CPU, disk and network usage management, and better - entirely automatic and seen 24/7. We've left entirely the previous system (where spaced one-off checkpoints with abuse were compensated with harsher suspensions or terminations). We decided to go softer there, you never know when someone needs to burst punctually because they're doing a backup or something similar, which is perfectly normal usage.
Those who will be noisy neighbours, will do it continuously or try to game the bursting system - there are checks and actions in place destined for both, steeming from our experience on those 2 years of operation. The others will get much better CPU for what they need. This is the main idea.
Just a notice, in the meantime: we did have a minor issue later today where 21 servers got inadvertedly suspended for 2/3 hours due to a minor math count fault on CPU percentage (hopefully yours wasn't caught on it). As soon as we seen that one we went immediately to sort out the fault. It's now fully fixed and the servers that weren't abusing (20) were immediately reactivated.
Thank you
I would like to know how to change my payment method. There doesn't seem to be an option here to change it!
“Invoice Owner
**************e / Eugene / Oregon / United **************
Some information is hidden for security reasons.
Invoice #8691
PENDING APPROVAL
Bank Transfer
Logo
Centerfield Ltd
Regular Support: 24/7
Specialized Support: 06-24h, Mon-Sat / 09-18h, Sun
7 Wilson Business Park, Initial Business Centre, Monsall Rd - Manchester, M40 8WN
C-Servers - [email protected]
Creation Date:
19/07/2026
Last Payment Date:
03/08/2026
Description Amount
LES Affaires d'Eté 2025 (#3213) (CServers-FI-WR - 192.168.240.126) (03/08/2026 - 03/08/2027) $5.00
Subtotal $5.00
Amount Payable $5.00
”
Stay away from their Datacenter: PebbleHost, Coventry - UK location. Host node is down.
I had thought if the total of all your services exceeded a certain amount you could open a support ticket, but their AI chat bot seems to think it's by product, so no way to notify the host. (have 5 VPS total)
Hello,
Send us your account via PM and we'll take a look. We also need to know which gateway would you like to use.
This is not true - we had a ticket opened on our support system with precisely that combination, to which we answered. May not have been yours, but that definetly happened - and we have the proof of evidence to match.
What we stated there was: if at least one of the services exceeds the pricing minimum, there's ticket access. If none do, the minimum amount rules apply.
And the "stay away from their datacenter" is not precise at all because:
a) that datacenter/provider does work quite well at the moment, we are satisfied;
b) the downtime period, between 19h05 and 21h35 GMT +1, far solved by now, was caused by spammers on port 25 over IPv4, which happenned to actually be open exceptionally on that particular server, and caused to everyone at that node an outage of 2h30 on that server when PebbleHost suspended this over (naturally rightful) listings from SpamHaus and another entity.
As soon as that was seen, it was sorted out. All of it, including SpamHaus.
We are well awake and I'd challenge you to find a NAT provider that sorts these in so little time on a Saturday. Especially for the price.
Hello, I have sent my account details and the outstanding bill information via private message. Could you please either update my payment method on file or share your bank transfer details so I can settle the balance?
Adjusted the invoice accordingly so that all forms of payment are again available.
@cservers
What happens to those of us that don't want account credit for the server you've decided is no longer profitable?
We didn't decide anything - the market did. And we listen to the market.
The rules for credits / refunds were made clear on the e-mail and entirely respect the Terms and Conditions and Fair Usage Policy the customers agreed to on their purchase.
We will not be giving refunds to card on things outside of these rules, nor are we obliged to do it, and we have plenty other services available where the account credit can be used and guarantee service continuity.
Some users have already reached to support asking to migrate their VPS servers to a different dedicated server (either in the US or Europe) and that is a valid route as well.
With us things are simple: if it is profitable, it is kept; if it isn't, we attempt for a while, but if it stays like that, the service ends. We have done multiple iterations for several service types over the past 2 years and ended some of those with the exact same rules we are following today. VPS users aren't any different.
Thank you!
Okay, what are my options to migrate my 2TB disk system to?
At the present moment, Falkenstein.
I was seriously bummed by that email. Most of my services with you are in NJ, and I was really enjoying it's performance. Unfortunate that it wasn't doing well.
That being said, is it actually possible to move some or all of my services with you in NJ to other locations?
That has come as something unexpected for us as well... and it wasn't pleasant to decide, to be honest - we sat several weeks on that idea prior to taking the decision. We didn't want to remove a server, but considering how things went, we had to, sadly...
As for the migrations - yes, absolutely. There is available capacity, so yes.
Send us a PM and we'll take a look at what we can do for you.
@cservers I'm really sorry for reaching out with LES thread, but I don't think I should use money for the paid tickets.
Both DE and FI servers have the same issue - incredible high packet loss. Both DE and FI servers do nothing atm. Both have 20% to 30% packet loss from just google ping.
Firstly I was thinking it's just ICMP which is bad, but no, api request to my main node have about the same failure rate.
First image is DE VPS, second is FI.
For the price you offer I'm fine even with something like 15-20Mbit. But losing one of every 3 to 4 packets is way to bad. And I had waited for more than a week for the situation to be resolved.
Hello, no problem, though this is a technical issue and does belong on that section, but okay.
Check the MTU for your interface and try to change it to either 1420 or 1500 and see if it improves things. We don't have reported issues or any other complaints of packet loss in DE or FI at the moment though that happened for a while on the Falkenstein location (at the time even with VirtFusion) due to a different MTU configuration on that particular server, and the location's own network as well. Whenever someone reported that to us, changing the MTU sorted the issue out.
Alternatively, you probably should attempt a reinstall because provisioning already has the correct network settings. System-wise this was also corrected as well long ago - probably some remains of previous configurations as well contributing to the process.
fresh debian 13, mtu 1500 by default
fresh debian 12, mtu 1500 by default
fresh almalinux, mtu 1500 by default
there's also fresh alpine
mount: mounting /dev/vda on /sysroot failed: No such file or directory[ 0.924227] Mounting root: failed.and fresh centos
[ 1.146596] ---[ end Kernel panic - not syncing: System is deadlocked on memory ]---MTU is correct at 1500. Essentially what you're getting is something different to mere packet loss - it's entire loss of connectivity for some seconds at a time. That's something different and can happen for several reasons.
Send us your user via PM so we can take a better look at what is going on on your particular VPS service.
My server has been constantly showing that the CPU usage is 100%. I thought that by shutting down the service, I could change the IP of the server. But nothing happened. I sent you an email, but you haven't replied yet.
VPS has only been purchased for half a year, and the server has been unavailable since late July. Now, even the account can‘t be logged in,There was no response to contacting customer service on the website, no response to sending emails, and no work order system
@cservers = new @VirMach ?
Not really, the VMs are working correctly and we have been working on the panel this weekend.
The customer himself demanded that the VM would be cancelled immediately in 21-07-2026. (The print is in Portuguese due to temporary internal i18n issues we are sorting out, but "Cancelar imediatamente" means exactly that).
So, he self-inflicted his lack of VPS service. And there has been existing support where there is support to be given at services.
His account is also active and accessible as well, any issues on recieving passwords are exclusively associated to his e-mail which is a @163.com e-mail. We would be having our support tickets filled if there was an issue there.
That's also at New Jersey, the node that will be decomissioned in a few days, and a 320MB RAM VPS at that.
So @imeng not going to happen any reinstatement. You voluntarily asked for cancellation and we did it. There's a 48 hour period on the T&Cs where it is predicted such cancellations can be reversed, not a 17 day period (the difference between 21-07 and 09-08). End of statement.
How dare you cancel the VPS immediately after the client requested an immediate cancelation!
@imeng if you requested cancellation, no use crying over leftover funds. Happened to me as well with another provider. Canceled a VPS with 9 months left while trying to cancel another VPS that had 14 days remaining... Oh well, learn and move on
Starting from July 8th, my server displayed a 100% CPU usage warning and was then restricted and shut down by the provider. Submit a support ticket? Don’t make me laugh. Where is the ticket system on your website? The site states “Regular Support: 24/7”, which is completely fake. There is no support phone number, and my support‑emails go unanswered. I even suspect the listed email address is bogus. I’m writing this as a warning for other users.
Canceling my service does not restore my service. What about my money?
Here is exactly what they did:
1.First, the server showed a 100% CPU usage warning, then they restricted and manually shut down the server on their end. Power‑on and reboot do not work, even OS reinstallation fails.
2.There is no ticket system anywhere on the site. No real‑human support can be reached, and emails receive zero replies.
3.Surprisingly, the “Cancel Service” button inside the dashboard works perfectly fine and is clickable.
4.In the end, they simply ban the user account, making it impossible to log in at all.
Starting from July 8th, my server has been showing 100% CPU usage and has been restricted from use ever since. There is no option to restore service, and there is no ticket system at all. My emails go unanswered. Inside the entire dashboard, surprisingly, only the “Cancel Service” button is functional and clickable. :'(
I clicked Cancel Service because the page stated that service could be restored within 48 hours. However, after I cancelled, I could not find any button to restore my service at all. The 48‑hour restoration claim is false.
@cservers I haven't been able to receive any emails from the panel, so I can't reset my panel password. I also couldn't sign up for your support portal because I never received the verification email.
I tried using a different email address to sign up for the support portal, and that worked successfully. However, I can't reliably access the AI chat because it says:
Can you please check whether there is an issue with email delivery for my account and advise me on how I can regain access to the panel and support portal?
I'll PM you my email address. Thank you!
Hello! Answering you shortly via PM so we can sort it out, that's a normal message because the AI chat does check services considering the e-mail between the WebStore and the Support, but it's perfectly solvable. Thank you!
Thanks for the clarification! No problem at all, I’ll keep an eye out for your PM. Appreciate your help!
I'm sorry but that was dumb. That's like admitting to murder because your lawyer says he's already got great grounds for an appeal. I'm fairly certain that statement actually means if you clicked cancel in error you can terminate the cancellation within 48 hours. Presumably by contacting support directly and immediately.
Unfortunately, they don't have customer service or customer support. After buying their service, you can't contact them except here, and even if you don't cancel the service, your server is locked
@cservers I still haven't received a reply via PM. My main issue is that I'm currently unable to access the EagleKey Panel, which I need in order to configure port mapping (NAT) for my VPS.
I've also sent you my email address via PM, as it needs to be updated so I can receive emails from the portal.
Can you please look into the EagleKey Panel access issue and the email delivery issue for me? Thanks!
We didn't yet go to review your situation and the present status, hence why you didn't get yet any confirmation that it was sorted out. It will be done as soon as possible and after some validations are held internally first.
I am also unable to access my EagleKey control panel. When I try to log in, I get an "Account suspended" error message. I believe this might be a mistake or related to the ongoing system validations.
I have just sent you a PM with my account details. Could you please check it for me when you have a moment? Thank you!