@VirMach
it's been more than two days, the VPS can't be used, several reboots don't work, I'm confused. initially from the first order VPS often restarts itself. and this peak can not be used. sent a ticket but no response. sorry i posted it here. because I'm confused.
the settings are the same as the other 2 vps in virmach. this just confuses me
@vgood said: @VirMach what happen??
Invoice #1404808
Status Unknown
IPv4 Address 1
IP Address 194.xxx.xxx.xx
Virtualization Type (KVM)
Hostname xxxxxxxx
Node RYZE.SJC-Z003.VMS
Server Information
Configurable Options
Additional Information
×
Operation Timed Out After 90001 Milliseconds With 0 Bytes Received
If it has not booted at all, connect through the console and see if there is an error message. In my case, the install image was messed up so I used a different one.
how to enter the console, obviously vps is off, from solusvm error (unknown) An error occurred processing your request. The host is currently unavailable. Please try again later
can't do anything. several reboots from the client area and solusvm didn't work either. do not know until when
@willie said:
If it has not booted at all, connect through the console and see if there is an error message. In my case, the install image was messed up so I used a different one.
@xiaosan628 said:
I don't want to wait. The ticket has not been processed. Your staff close ticket order directly!！
Please arrange a refund to my bank account, thank you!
This is a payment receipt for Invoice 1413353 sent on 04/05/2022
Ryzen Special 1536 - PuzzledGainsboro-VM (04/05/2022 - 04/04/2024) $40.00 USD
Selection Location: Tokyo, JP - Koto Ward, Tokyo -
Recurring price has been increased $5 for the last ticket created and $5 more for the other three tickets, I've discounted the increase by $5 (you were previously charged $5 for one of them, so total three instead of four increases.)
@vgood said: @VirMach what happen??
Invoice #1404808
Status Unknown
IPv4 Address 1
IP Address 194.xxx.xxx.xx
Virtualization Type (KVM)
Hostname xxxxxxxx
Node RYZE.SJC-Z003.VMS
Server Information
Configurable Options
Additional Information
×
Operation Timed Out After 90001 Milliseconds With 0 Bytes Received
I think Nginx went down, taking a look. We don't yet have ALL the notifications configured for these new nodes so I do apologize for this not being handled sooner.
@realEthanZou said:
As of now, the CPU steal is an issue on node 035. The Geekbench 5 score of my 3-core VPS is ~2200, which is more like 2 cores.
Replying to you since there was a discussion about this on page 20.
It's not just you benchmarking that's the issue, it's everyone at once. There's a good number of people on these nodes now so even if 5% of them are benchmarking constantly it's enough to cause that level of CPU steal. It's calmed down since your post though. Right now we're at 50% or so CPU usage. When you made the post we were probably closer to 80%
(edit) But now more creations are being processed so I'd imagine some steal to go up again until it calms down again.
@vgood said: @VirMach
it's been more than two days, the VPS can't be used, several reboots don't work, I'm confused. initially from the first order VPS often restarts itself. and this peak can not be used. sent a ticket but no response. sorry i posted it here. because I'm confused.
the settings are the same as the other 2 vps in virmach. this just confuses me
@vgood said: @VirMach what happen??
Invoice #1404808
Status Unknown
IPv4 Address 1
IP Address 194.xxx.xxx.xx
Virtualization Type (KVM)
Hostname xxxxxxxx
Node RYZE.SJC-Z003.VMS
Server Information
Configurable Options
Additional Information
×
Operation Timed Out After 90001 Milliseconds With 0 Bytes Received
I replied to this above, this looks like it had CPU lockups potentially. Still looking.
@VirMach
OK, I'm waiting for it to return to normal. I hope it's back to normal soon
@VirMach said: think Nginx went down, taking a look. We don't yet have ALL the notifications configured for these new nodes so I do apologize for this not being handled sooner.
@vgood said: @VirMach
OK, I'm waiting for it to return to normal. I hope it's back to normal soon
@VirMach said: think Nginx went down, taking a look. We don't yet have ALL the notifications configured for these new nodes so I do apologize for this not being handled sooner.
This seems to be having the same issue SJC007 recently had. I'm trying to remember what batch of hardware this was that sent out because it could start coming up as an issue with the entire San Jose batch if it's not just isolated to a single machine. I may modify BIOS settings and mess with something software side because it's vaguely what I remember happening in relation to Hugepages.
6 days ago, before the VPS was off, the VPS often restarted itself at random times, sometimes 24 hours and sometimes 12 hours restarting itself, even though the normal use of CPU RAM is only about 20%. it looks like a serious problem like in the handwere including in the bios as you said. hopefully it will be resolved soon, cheers
@VirMach said: This seems to be having the same issue SJC007 recently had. I'm trying to remember what batch of hardware this was that sent out because it could start coming up as an issue with the entire San Jose batch if it's not just isolated to a single machine. I may modify BIOS settings and mess with something software side because it's vaguely what I remember happening in relation to Hugepages.
thanks @VirMach
vps back online,
I want to ask, the reinstall menu doesn't have any images yet, is it really not set yet?
even though this is necessary for us
thank you
@vgood said:
thanks @VirMach
vps back online,
I want to ask, the reinstall menu doesn't have any images yet, is it really not set yet?
even though this is necessary for us
thank you
SJCZ007 is not looking good, it's going into reboot loops right now. I'm trying to migrate everyone per the email I sent out but migration function is also suffering.
okey @VirMach if it's better to move the node to a safer one and there's never been a problem that's better, I'm monitoring this SJCZ003, yesterday there was a problem restarting itself several times, even though it's normal use.
@VirMach said:
SJCZ007 is not looking good, it's going into reboot loops right now. I'm trying to migrate everyone per the email I sent out but migration function is also suffering.
Since everyone has already been warned of a migration and I assume expects a powerdown and the node may face further issues, I'm powering down SJCZ003 for a BIOS update.
SJCZ007 was stuck in a loop still and I'm having DC hands take a look.
(edit) After a little more digging, it looks like at least SJCZ003 is having memory issues, which makes sense since the servers sent out would have the same batch of memory used. I do know the new BIOS has better memory support but it looks like it's still running into issues for SJCZ003 but at least it hasn't crashed yet and seems to be catching the memory errors before it causes the CPU to lock up.
We still have 1 server left to send to San Jose so I'll include additional memory with it and have memory swapped out.
@xiaosan628 said:
I don't want to wait. The ticket has not been processed. Your staff close ticket order directly!！
Please arrange a refund to my bank account, thank you!
This is a payment receipt for Invoice 1413353 sent on 04/05/2022
Ryzen Special 1536 - PuzzledGainsboro-VM (04/05/2022 - 04/04/2024) $40.00 USD
Selection Location: Tokyo, JP - Koto Ward, Tokyo -
Recurring price has been increased $5 for the last ticket created and $5 more for the other three tickets, I've discounted the increase by $5 (you were previously charged $5 for one of them, so total three instead of four increases.)
I only paid the invoice number: 1413353, and I don't want to wait for it!
Yeah (partly directed to the other person who was having SJC issues): I got the email about SJC server migration. My VM is upright now but it says it booted an hour ago, so I guess troubleshooting is still in progress. The VM is still blazing fast, but I'll wait for the hardware to settle before deploying my production idling apps to it.
it seems so, I had my own VPS restart itself 17/Apr/2022:10:3x:xx. fortunately for now I also haven't used this VPS for production purposes and applications that need continuous because I'm still trying the stability of this VPS. hope it will be better soon so that it can be fully used continuously
@willie said:
Yeah (partly directed to the other person who was having SJC issues): I got the email about SJC server migration. My VM is upright now but it says it booted an hour ago, so I guess troubleshooting is still in progress. The VM is still blazing fast, but I'll wait for the hardware to settle before deploying my production idling apps to it.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural. It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@xiaosan628 said:
I don't want to wait. The ticket has not been processed. Your staff close ticket order directly!！
Please arrange a refund to my bank account, thank you!
This is a payment receipt for Invoice 1413353 sent on 04/05/2022
Ryzen Special 1536 - PuzzledGainsboro-VM (04/05/2022 - 04/04/2024) $40.00 USD
Selection Location: Tokyo, JP - Koto Ward, Tokyo -
Recurring price has been increased $5 for the last ticket created and $5 more for the other three tickets, I've discounted the increase by $5 (you were previously charged $5 for one of them, so total three instead of four increases.)
I only paid the invoice number: 1413353, and I don't want to wait for it!
@xiaosan628 said:
I don't want to wait. The ticket has not been processed. Your staff close ticket order directly!！
Please arrange a refund to my bank account, thank you!
This is a payment receipt for Invoice 1413353 sent on 04/05/2022
Ryzen Special 1536 - PuzzledGainsboro-VM (04/05/2022 - 04/04/2024) $40.00 USD
Selection Location: Tokyo, JP - Koto Ward, Tokyo -
Recurring price has been increased $5 for the last ticket created and $5 more for the other three tickets, I've discounted the increase by $5 (you were previously charged $5 for one of them, so total three instead of four increases.)
I only paid the invoice number: 1413353, and I don't want to wait for it!
@xiaosan628 said:
I don't want to wait. The ticket has not been processed. Your staff close ticket order directly!！
Please arrange a refund to my bank account, thank you!
This is a payment receipt for Invoice 1413353 sent on 04/05/2022
Ryzen Special 1536 - PuzzledGainsboro-VM (04/05/2022 - 04/04/2024) $40.00 USD
Selection Location: Tokyo, JP - Koto Ward, Tokyo -
Recurring price has been increased $5 for the last ticket created and $5 more for the other three tickets, I've discounted the increase by $5 (you were previously charged $5 for one of them, so total three instead of four increases.)
I only paid the invoice number: 1413353, and I don't want to wait for it!
I no longer want to wait. Can I cancel for a refund?
Yes. Just create a ticket with the word “Refund” in the subject and it will be processed ASAP.
According to your latest information terms above, please give me a refund!
Your staff neither reply nor refund, the service is very poor!
@VirMach How's it going? I'm waiting for a reply. It's almost a week since I issued the ticket!
this is gonna be quite the renewal bill ...
I've bought a service for two years. Up to now, It hasn't been turned on and is waiting and I haven't got a refund. Even they never reply to the ticket!
I don't think I will renew it!!! I believe that business or trust is very important！
@xiaosan628 said:
I don't know why. I can't turn it on and don't get refund . Why added $5 to my renewal bill! @VirMach Do you need to explain？
simple.
1) you agreed to not get any refunds on this plan, you ticked that checkbox during ordering, so simply do not repeatedly ask for it.
2) spamming tickets and forum comments are not appreciated and qualify you as a entitled mjj asshole 'problematic customer', therefore the rule from page 1 applies , where it says for each ticket or bump your renewal price goes up 5$.
I think you are now somewhere around 35 bucks more or so already, depending on how many tickets you opened...
@xiaosan628 said:
I don't know why. I can't turn it on and don't get refund . Why added $5 to my renewal bill! @VirMach Do you need to explain？
1) you agreed to not get any refunds on this plan, you ticked that checkbox during ordering, so simply do not repeatedly ask for it.
You are entitled to a refund IF your service is not yet provisioned (a.k.a still waiting). it's clearly stated in FAQ.
It's just that that guy failed to follow instruction and didn't mention refund in subject. Obviously with these volumes of tickets they are processed by subject keyword search. Ain't nobody get time to check every single message body manually. Also, it's not even posted in the correct department.
Comments
My Invoice #1419487. Please approve it for me.
many thanks
I work at https://osd.vn. I work for https://thienphat.com.vn and https://luatsuanviet.com
This is a payment receipt for Invoice 1415672 sent on 04/09/2022
Whose fault do you think it was, if not yours?
My order is #560999, Pls help to activate. Thanks.
Sorry I made a typo!
It's my fault!!!
@VirMach
it's been more than two days, the VPS can't be used, several reboots don't work, I'm confused. initially from the first order VPS often restarts itself. and this peak can not be used. sent a ticket but no response. sorry i posted it here. because I'm confused.
the settings are the same as the other 2 vps in virmach. this just confuses me
If it has not booted at all, connect through the console and see if there is an error message. In my case, the install image was messed up so I used a different one.
SJCZ003 might be down, worked yesterday... for me
Does the high percentage of CPU steal occur in Tokyo only or is it occurring in other locations as well?
Thankyou for your comment. We have activated double your services.
how to enter the console, obviously vps is off, from solusvm error (unknown) An error occurred processing your request. The host is currently unavailable. Please try again later
can't do anything. several reboots from the client area and solusvm didn't work either. do not know until when
Case #5
Recurring price has been increased $5 for the last ticket created and $5 more for the other three tickets, I've discounted the increase by $5 (you were previously charged $5 for one of them, so total three instead of four increases.)
I think Nginx went down, taking a look. We don't yet have ALL the notifications configured for these new nodes so I do apologize for this not being handled sooner.
(edit) Uhoh, looks worse.
Looks like it froze. Rebooting and checking logs.
Replying to you since there was a discussion about this on page 20.
It's not just you benchmarking that's the issue, it's everyone at once. There's a good number of people on these nodes now so even if 5% of them are benchmarking constantly it's enough to cause that level of CPU steal. It's calmed down since your post though. Right now we're at 50% or so CPU usage. When you made the post we were probably closer to 80%
(edit) But now more creations are being processed so I'd imagine some steal to go up again until it calms down again.
I missed your original post so I apologize for that but yes, it's normal behavior for manual activation.
I replied to this above, this looks like it had CPU lockups potentially. Still looking.
Cancelled & refunded. This is a storage offer from another website. Sorry but I can't have people migrating here to spam their order IDs from that.
@VirMach
OK, I'm waiting for it to return to normal. I hope it's back to normal soon
This seems to be having the same issue SJC007 recently had. I'm trying to remember what batch of hardware this was that sent out because it could start coming up as an issue with the entire San Jose batch if it's not just isolated to a single machine. I may modify BIOS settings and mess with something software side because it's vaguely what I remember happening in relation to Hugepages.
(edit) I've applied the THP disabler on this node to see if it improves.
Order #1861408866, thanks in advance.
(PayPal was so automated I thought it was broken and also added funds by another method, so I guess that's my renewal funds taken care of... lol)
6 days ago, before the VPS was off, the VPS often restarted itself at random times, sometimes 24 hours and sometimes 12 hours restarting itself, even though the normal use of CPU RAM is only about 20%. it looks like a serious problem like in the handwere including in the bios as you said. hopefully it will be resolved soon, cheers
storage vps preorder is still available?
I thought it was over on OGF and you stopped accepting preorder here.
Thanks for the special offer, as requested here is my order ID: 6118963062
thanks @VirMach
vps back online,
I want to ask, the reinstall menu doesn't have any images yet, is it really not set yet?
even though this is necessary for us
thank you
Reinstall from client area, not from solus
I understand, but on my other 2 VPS in virmach on solusvm there is an image for reinstall and this should be in solusvm.
Use
Re-install OSbuttonhttps://billing.virmach.com/clientarea.php?action=productdetails&id=[product id]-
I'm late :'(
You have to use the billing area for re-installs.
SJCZ007 is not looking good, it's going into reboot loops right now. I'm trying to migrate everyone per the email I sent out but migration function is also suffering.
@vgood - SolusVM has ISOs, The billing panel has the templates.
Late again.
okey @VirMach if it's better to move the node to a safer one and there's never been a problem that's better, I'm monitoring this SJCZ003, yesterday there was a problem restarting itself several times, even though it's normal use.
Since everyone has already been warned of a migration and I assume expects a powerdown and the node may face further issues, I'm powering down SJCZ003 for a BIOS update.
SJCZ007 was stuck in a loop still and I'm having DC hands take a look.
(edit) After a little more digging, it looks like at least SJCZ003 is having memory issues, which makes sense since the servers sent out would have the same batch of memory used. I do know the new BIOS has better memory support but it looks like it's still running into issues for SJCZ003 but at least it hasn't crashed yet and seems to be catching the memory errors before it causes the CPU to lock up.
We still have 1 server left to send to San Jose so I'll include additional memory with it and have memory swapped out.
I only paid the invoice number: 1413353, and I don't want to wait for it!
https://virmach.com/ryzen-special-offer-news-updates/
I no longer want to wait. Can I cancel for a refund?
Yes. Just create a ticket with the word “Refund” in the subject and it will be processed ASAP.
According to your latest information terms above, please give me a refund!
Your staff neither reply nor refund, the service is very poor!
Yeah (partly directed to the other person who was having SJC issues): I got the email about SJC server migration. My VM is upright now but it says it booted an hour ago, so I guess troubleshooting is still in progress. The VM is still blazing fast, but I'll wait for the hardware to settle before deploying my production idling apps to it.
it seems so, I had my own VPS restart itself 17/Apr/2022:10:3x:xx. fortunately for now I also haven't used this VPS for production purposes and applications that need continuous because I'm still trying the stability of this VPS. hope it will be better soon so that it can be fully used continuously
My idle server is down! I'm losing millions!!!
Please handle my order. Thank you. Order No.: #1416417
VPS Discounts and Reviews | Hosting Provider Directory & Check out the latest VPS offers and reviews to help you choose the best VPS service.
Order ID #561336
VPS Discounts and Reviews | Hosting Provider Directory & Check out the latest VPS offers and reviews to help you choose the best VPS service.
I have paid it
Invoice #1416297
Please help to open the machine
Thanks，
Dear Virmach, Invoice #1418440, I can’t find order ID anymore, can you pls help to activate?
He is, to put replacement RAM in.
In stasis until the shitposting stops/abates.
Than=compare;then=sequence:brought=bring;bought=buy:staffs=pile of sticks:informations/infos=no plural.
It wisnae me! A big boy done it and ran away. || NVMe2G for life! until death (the end is nigh).
@VirMach How's it going? I'm waiting for a reply. It's almost a week since I issued the ticket!
@VirMach My order id is 7179813098, Pls help to activate. Thanks.
this is gonna be quite the renewal bill ...
I've bought a service for two years. Up to now, It hasn't been turned on and is waiting and I haven't got a refund. Even they never reply to the ticket!
I don't think I will renew it!!! I believe that business or trust is very important！
Let more customers know how their service is!
I don't know why. I can't turn it on and don't get refund . Why added $5 to my renewal bill!
@VirMach Do you need to explain？
I'm not @VirMach, but I think it was explained on page 1.
Well, at least one of the ticket has the word"refund" in the subject so it might be refunded eventually.
simple.
1) you agreed to not get any refunds on this plan, you ticked that checkbox during ordering, so simply do not repeatedly ask for it.
2) spamming tickets and forum comments are not appreciated and qualify you as a entitled mjj asshole 'problematic customer', therefore the rule from page 1 applies , where it says for each ticket or bump your renewal price goes up 5$.
I think you are now somewhere around 35 bucks more or so already, depending on how many tickets you opened...
You are entitled to a refund IF your service is not yet provisioned (a.k.a still waiting). it's clearly stated in FAQ.
It's just that that guy failed to follow instruction and didn't mention refund in subject. Obviously with these volumes of tickets they are processed by subject keyword search. Ain't nobody get time to check every single message body manually. Also, it's not even posted in the correct department.